Front Desk Team Member

Who We Are

PF is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable and non-intimidating gym environment for everyone. PF Northwest owners are a couple that opened their first franchise location in April 2011 in Vancouver, WA. Since then have expanded to 10 locations across OR and WA with an ambitious scheduled development plan over the next five years.

At PF Northwest, we pride ourselves on building an atmosphere of positivity, inclusivity in our business, Our company culture is shaped around equity, hard work and trust. As we believe growth comes from service excellence, our company is focused on training and developing our talents to deliver the best experience to our members. It’s a place for motivated team members, who possess a passion for sports and service to grow their professional capabilities.

About This Role

As a Team Member you will be responsible for maintaining two key components of the brand:

• Cleanliness: We hold ourselves to the highest standard of cleanliness, and our Members do as well! We focus on everything from the High-Impact Areas (Front Desk, BCM Spa, Locker Rooms), to the baseboards, to underneath the treadmills. It is quite simply a prerequisite for a successful club, and it is fully expected that anyone and everyone on the team cleans on a consistent basis.
• Friendliness: We create a positive Member experience by providing world-class customer service to PF Members, Guests, and Prospects.

Why you should join Planet Fitness!

You want to contribute in building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect and trust. Join an inclusive and casual team environment with co-workers who like you will help make us all great.

Work-out for free and enjoy the Black Card amenities

Generous PTO plan

Build a career through advancement opportunities.

What You'll Do

• Operate tanning booths and other amenities for Black Card Members.
• Handle all Front Desk activities including:
• Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts.
• Address security issues with check-ins (such as no photo on file) and overdue balances.
• Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement.
• Personalized check-ins for every Member, Guest, and Prospect.
• Take Prospects and Guests on tours, educate on membership options, and get them signed up.
• Answer phones in a friendly manner and assist with a variety of questions.
• Assist in maintaining the cleanliness of all aspects of the club.
• Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet whether they're coming in/leaving the Club, out on the floor, or up at the Front Desk.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Qualifications/Requirements

• High School diploma/GED equivalent required.
• Basic computer proficiency.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding Member expectations.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Must be 18 years of age or older.
• A passion for fitness and health.
• Strong listener with the ability to empathize and problem solve.
• Current CPR/AED Certification preferred.
• Customer service background preferred.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter cleaning agents during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: