Front Desk Associate Jobs

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Anticipate member's needs, respond promptly and acknowledge all members
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.

Minimum Skills

• Hard working, enthusiastic and energetic!
• Solid work ethic with strong decision-making, problem resolution skills
• Superior customer service skills, preferably in the fitness industry.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
• Ability to manage multiple responsibilities
• Comfortable working a flexible rotating schedule
• Self-starter who takes initiative with minimal direction and supervision

Minimum Qualifications

• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• 18 years old or older

Hours (Initial training hours may vary as well as when the needs of the facility change.)

Monday: 5am-11pm

Tuesday: 5am-11pm

Wednesday: 5am-11pm

Thursday: 5am-11pm

Friday: 5am-9pm

Saturday: 7am-7pm

Sunday: 7am-7pm

Benefits

• Paid Time Off benefits (Applicable for Full Time positions)
• Competitive Salary
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)

Planet Fitness is an Equal Opportunity Employer