Front Desk Receptionist (Part Time)

Acting under the supervision of the Clinic Director, the Front Desk Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. He/She provides outstanding customer service and is also responsible for invoicing clinic products and services. Please note this is a part time position (8-24 hours per week).

Main responsibilities:

• Establish the day's treatments in collaboration with the consultant.
• Book customer appointments and manage the appointment calendar.
• Manage the clinic’s info e-mail inbox.
• Customer Invoicing
• Reception Management
• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Prepare customer files for next-day appointments
• Close batches, balance daily reports and transfer receivables to accounting.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Answer phone calls and reply to customer e-mails.
• Implement the clinic’s opening and closing procedures.
• Create a file for each new customer and update existing customer files.
• Ensure availability of cash in the register and notify the person in charge.
• Manage correspondence and postal mail.
• Greeting Customers/Customer Service
• Prepare customer invoices and verify invoices daily.
• Order office supplies and beverages.

Required professional qualifications and experience:

• At least two (2) years of experience in a similar role.
• Proficiency in Microsoft Office Suite.
• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• Knowledge of CTRL and ACOMBA software would be an asset.

Required personal competencies:

• Customer oriented.
• Demonstrated initiative and autonomy.
• Honest and trustworthy.
• Demonstrated rigor, reliability and flexibility.
• Ability to plan and coordinate activities.
• Demonstrated teamwork and collaboration skills.
• Ability to communicate effectively.