Air Import Coordinator Jobs

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.

Position Description Summary

The Air Import Coordinator is responsible for the day-to-day operation of customers and serves as a point of contact for customer booking and liaison for operational matters. The incumbent is responsible for providing a higher and consistent level of service quality across the board. They are responsible for effective planning, direction and coordination of the employees engaged operationally. They are also a strong leader, seasoned in Air Operations knowledge with a complete understanding of industry best practices.

Principal Accountabilities

• Participate in meetings, as required and requested
• Create bookings, process shipments, coordinate with overseas offices, agents, airlines and carriers for successful end to end execution of Air shipments
• Offer effective solutions to operational issues by using industry best practices.
• Help develop work instructions for the team
• Responsible for day to day Operations in a streamlined manner to achieve a uniform level of quality service across all customers to meet agreed KPIs
• Other duties, as assigned. Although the duties and responsibilities listed in this job description represent the major responsibilities of the position, other duties and responsibilities may be assigned, as required
• Effectively analyze performance problems in order to resolve systemic issues.
• Actively assist in On-boarding accounts, including the creation of accurate and effective on-boarding documentation
• Ensure SOP’s and other customer-related materials are in place; updated and correct
• Contribute to business development activities as required and requested.

Knowledge And Skills

• Strong organizational and planning skills - Planned, organized and thorough approach to day-to-day work. Ability to establish clear goals, measurements and is result oriented.
• Good communicator – Ability to listen, understand and formulate clear propositions/positions; excellent oral and written communication skills.
• Education - College Degree or Equivalent; Professional certification or other, preferred but not required
• Experience in International Air Freight Forwarding – 4 - 6 years of experience
• Technical Applications - Competent in MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Interpersonal skills –Strong sales and customer service skills, excellent negotiating skills with airlines, ground handlers and final mile delivery providers. Ability to interact with many different groups, both internal and external.

Product Specific Knowledge and Skills

• Knowledge of GDP/GMP Requirements – Experience with Cold chain, CRT and Ambient shipping procedures; including experience in arranging shipments with active/passive protection – Envirotainer, C-Safe, SoftBox, Va-Q-tec.
• Knowledge of Aerospace Supply Chain Requirements – Understanding the technical requirements of working within the Aerospace vertical; including knowledge of special needs regarding: Aircraft engine moves, aero parts fulfillment, handling of dangerous goods and the technical know-how of highly demanding AOG moves.