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Administrative Assistant, Bmo Nesbitt Burns
Company | BMO |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-13 |
Posted at | 7 months ago |
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
Qualifications:
- Analyzes issues and determines next steps; escalates as required.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Broader work or accountabilities may be assigned as needed.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Assists the advisory team in preparing for client meetings, including scheduling appointments.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Maintains the confidentiality of client and Bank information.
- Maintains and organizes client database and client files.
- Completes complex & diverse tasks within given rules/limits.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
Qualifications:
- Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
- Basic specialized knowledge.
- Organization skills - Good.
- Familiarity with technology applications and software used in the financial planning and investment industry.
- Analytical and problem solving skills - Good.
- Verbal & written communication skills - Good.
- Successful completion of 30-day BMO NB Investment Representative Licensing Program.
- Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
- Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
- Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Collaboration & team skills - Good.
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