Enterprise Technical Support Specialist Jobs

Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset

A management team focused on performance, growth, engagement and connection

Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges

Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues

You have 1-2 years of experience in a customer-facing role and you loved it!

You are highly proficient in English and have strong verbal and written communication skills

Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

Assist customers for problematic equipment and offer economic solutions.

Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.

Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.

Experience working with Tridium Niagara and wireless networking experience is a definite asset.

Strong, team-oriented leadership skills with presence and a bias for action.

Proactively look for ways to improve processes and the customer experience.

Bachelor’s Degree in a Computer Science or related technical field or equivalent experience

2+ years of experience problem solving and providing advanced support within fast-paced and

Experience working with and debugging web applications and/or services.

Excellent customer service, interpersonal, collaboration and communication skills. Possesses the

Experience with the Retail industry and application support (Merchandising) is must

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.

Prioritize and manage several open issues at one time.

Contribute to create Knowledge Base of known issues and their fixes.

Additional responsibilities and special projects as assigned.

High School Diploma: Bachelors or college degree in business and/or technical related field or equivalent experience preferred.

• Experience with Remote Monitoring and Management tool is required

• Excellent time management skills.

• Post-secondary education in information technology or equivalent work experience;

• Knowledge and working experience with ITSM tools such as ServiceNow is considered an asset.

Option for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications

Competitive compensation and benefits • Professional development opportunities

Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines

Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow

4+ years of related experience as a Systems Analyst

Strong analytical, problem solving, and communication skills

Experience with functional design, configuration, deployment, and testing of enterprise software applications

Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts

• Experience in dealing with hardware and software issues.

• Strong communication, interpersonal and problem-solving skills.

• Strong English communication skills, both written and verbal.

• Previous experience in a Technical Support or fault-finding related role would be helpful

• Experience working within the Electronic Security (Intruder Systems) or Communications industry

• Strong Technical Background or Associative Degree or equivalent would be preferred.

Experience using Google Sheets or Excel as a data management tool

Bachelor's degree in a related field or equivalent work experience

1+ years of relevant work and/or internship experience

Strong verbal and written communication skills

Ability to work remotely within the US with occasional travel for team retreats

Participating in the Service Model Innovation and Delivery team to coordinate and create actionable recommendations for partner practices

Bachelor’s degree in Computer Science or a related field, and/or equivalent education/experience.

3+ years network engineering/system administration experience or equivalent support experience required.

Strong customer service and excellent verbal and written communication skills.

Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.

Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.

Previous administration experience with Exchange Server, DNS, LDAP, and strong hands-on system administration/network administration with Unix operating systems.

Good priority and time management;

Manage the purchase of diagnostic and chiseling tools;

Minimum of 5 years of experience as a construction equipment mechanic;

Very good knowledge in electrical, electronic and hydraulic mechanics;

Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;

Participate and develop technical training programs;

Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.

Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.

Strong technical skills, with experience in troubleshooting complex software issues.

Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.

Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.

Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.

Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”

Good communication and interpersonal skills

Work experience with Linux (any flavor)

Knowledge of cloud computing environments (AWS) is preferred

Database experience would be an asset

Above average customer service skills

Experience working with customer support ticketing systems and customer relationship management (CRM) tools.

Experience with remote support tools and software is preferred.

Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).

Proven experience in a customer support or technical support role, preferably in a SaaS environment.

Strong problem-solving and analytical skills, with the ability to assess complex issues and provide effective solutions.

Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.

Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.

3 to 4 years of experience in field of P&C.

High-level knowledge of EA Products and service portfolio,

Having experience in Installation testing & Commissioning of protection relay of Siemen, GE, SEL

Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology

Strong problem solving and analytical skills with high attention to details

Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.

Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.

Strong technical skills, with experience in troubleshooting complex software issues.

Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.

Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.

Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.

Contributing to Delivra’s knowledge management by identifying and/or creating knowledge base articles.

Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)

Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here!)

Remote work fund to create a successful home working setup

High-end hardware and equipment — in the office and at home

Update Knowledge Base articles based on your new learnings

We have a NEW requirement for a Technical Executive with one of our clients.

• Strong knowledge of Databases for both relational and NoSQL DBs (Oracle, Cassandra)

• Strong knowledge of Apache and Tomcat for both development and support

• Experience with File Transfer protocols (FTP, SFTP/SCP, HTTP/SSL, AS2, Connect: Direct, SMTP), PGP

• Experience with Globalscape EFT 8.x version and Automate BPA 11.x is an asset

• Scripting/Development skills with XML/XPATH, HTML, CSS, Shell Scripts

Longueuil, QC J4G 2H9, Canada

Duration: 12 Months Contract to hire

Shift Hours: Mon-fri 8:00 Am – 5:00 Pm

Manage inventory management of supplies, IT accessories, and mobile devices.

Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems.

6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.

Maintains professional and technical knowledge attending IT training.

Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.

Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.

Provide timely technical support to external and internal clients including Project Management, Solution Architects, and Software Developers.

Manage customer escalations and provide clear concise communications to facilitate a quality customer experience.

Identify and understand explicit and implicit requirements of the hosting environment.

Previous experience in deploying software and/or middleware solutions.

Coding and scripting skills (PowerShell, Python, etc.).

Ability to work on site or remotely;