Application Support Technical Analyst Jobs

Effective organizational and time management skills with the ability to work remotely with little supervision is essential

Strong knowledge and experience of SDLC, ITIL framework, ITSM processes

Perform change control, incident resolution, quality assurance and testing, knowledge base updates, and implementation of releases and updates to engineering systems

Software development/system configuration experience with a SQL Server database environment

Strong written and verbal communication and interpersonal skills to collaborate effectively as a member of a distributed team

Previous Agile and Product Ownership experience

Bachelor’s degree or equivalent combination of education and experience

Proven organizational skills with ability to effectively manage multiple projects

You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly.

Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services

Logs and tracks customer interactions using the designated customer resource manager (CRM)

1-3 years prior customer support experience or technical/help desk experience

Experience working with senior management and business users on day-to-day basis.

Familiarity with standard support processes such as incident and issue management

Hand-on and technical with SQL- SQL scripting / Oracle/Deep experience in working with multiple complex interface systems.

Strong experience in L2 support.

Excellent communication skills in fluent English.

6+ years of experience in on trading and commodity side

Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.

Management of regional branch IT assets and coordination of the asset refresh process.

Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements

Understanding of change control and change management processes related to IT

Post-Secondary education in a related discipline and certification in Information Technology.

Minimum 2-3 years' experience in IT support in a medium to larger complex organization.

Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.

Management of regional branch IT assets and coordination of the asset refresh process.

Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements

Understanding of change control and change management processes related to IT

Post-Secondary education in a related discipline and certification in Information Technology.

Minimum 2-3 years' experience in IT support in a medium to larger complex organization.

Solid working knowledge of Window’s environments, IIS, and experience with web-based applications

Working knowledge of Microsoft Office applications (word, excel, power point, outlook)

Strong Research and troubleshooting skills are required

Supply Chain knowledge is considered an asset

Working knowledge of relational database and query writing consider a valuable asset

Experience in a customer-facing technical support position considered a valuable asset

Solid working knowledge of Window’s environments, IIS, and experience with web-based applications

Working knowledge of Microsoft Office applications (word, excel, power point, outlook)

Strong Research and troubleshooting skills are required

Supply Chain knowledge is considered an asset

Working knowledge of relational database and query writing consider a valuable asset

Experience in a customer-facing technical support position considered a valuable asset

Great communication, social skills and knowledge of ITIL best practices are essential as you will be

• Bachelor's Degree in computer science, engineering, or equivalent job experience

• You have experience working with relational and no-relational databases

Location : Montreal, QC, Canada (On Site)

What are you applying for?

financial applications. You will have an opportunity to interact and partner with global development and

· Compose technical knowledge base Wiki documents to be used within the team (Knowledge Management)

· Respond to logged service requests, account administration, software installations and general application administration. (Service Request Management)

· Relationship management with key business stakeholders and point of escalation for your area.

· Experience providing application support to end users both in person, remotely, via IM, phone and email.

· Basic knowledge of SQL Query language

· Experiencing using AWS cloud console and associated AWS cloud services (any AWS qualifications preferred)

Liaise with software suppliers to fulfil the requirements of the organization.

At least 1+ years’ Experience with Data Dog Monitoring Solution

2+ years of Application Support Experience

Intermediate Application software Trouble Shooting Skills

Extensive and demonstrable experience with supporting Client and Server-Side Applications

Knowledge of Windows Operating Systems, Databases and SQL

2 plus years of development experience.

Strong Analysis and problem finding skills.

IT Standards, Methodologies, SDLC, SLA, audit requirements.

Front end experience with Angular and WPF preferably.

Strong knowledge of Relational Databases.

Experience with MS SQL Server or Azure SQL.

Qualifications - you'll have recently completed an appropriate tertiary qualification or relevant certification.

Support our North America clients with product queries relating to our people management software.

Communication: you'll have excellent written and verbal skills and the ability to build relationships with a range of clients.

Technical skills: you'll be familiar with relational databases, and data analysing for business/accounting issues.

Conveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.

Grow your core skills while getting to work with some of the latest technology releases from Microsoft.

Provide application support on business workflows for trading systems, book of record applications and cash management technologies.

1 – 2 years of experience in front, middle or back office or relevant financial industry experience

Experience providing support with business workflows in trading platforms

A flexible/hybrid work environment combining in office collaboration and remote working

Think on your feet through daily interactions with various business units.

Work through various investment related workflow issues to resolution.

•Good Knowledge on Python and ITIL certification will be considered as asset

• Knowledge on Linux, Middleware, SQL & monitoring tools.

• Knowledge of ITIL concepts and principles.

• Basic knowledge of Linux, Windows, SQL is mandatory

Job Title: Application Support Analyst

• Familiarity with Production tools like Geneos, Service Now, Confluence, Autosys etc.

Excellent communication skills, with strong problem-solving abilities

Hands-on experience supporting/troubleshooting integrations between Kronos Workforce Central and other applications

Experience with Kronos Workforce Central (v.8) is a must

Previous experience utilizing SQL for data analysis and reporting

Expertise in gathering detailed functional requirements and translating them into technical specification documents

Mentor junior and other colleagues to further develop technical and soft skills;

Participate in software requirements reviews as well as design reviews with a particular mindset into the supportability of the software.

Proactively acquire practical experience with new features in line with product’s branch availability.

Participate in the creation and maintenance of Knowledge articles used internally.

Respond to client problems (phone/tickets);

Prioritize your workload based on established SLA and priority;

Act as a key point of contact for incident queue management, while tracking updates and resolution

Any combination of the following skills or knowledge is a must:

3-5 years previous experience working within a technically focused environment

University/College degree within a related discipline or equivalent work experience

Good foundation/knowledge working with Windows Server.

Development (SQL, batch scripts. NET, C#) experience will be an advantage

Experience working with SQL queries and supporting database technology

2+ years experience supporting and troubleshooting VBA applications

3-5 years’ experience troubleshooting applications in a Windows environment

Degree or relevant education background in a technical field

Experience coordinating with multiple IT teams and stakeholders

Understanding of Windows-based application architecture

3+ years' experience in a customer service role.

Knowledge of Windows Server 2016, Windows Server 2019 & MS SQL Server 2016.

Knowledge of SSL certificates for Apache Tomcat & IIS.

Working knowledge of Active Directory.

Working knowledge of SMTP email servers

Excellent listening skills and the ability to ask probing questions, understand concerns and resolve problems using analytical and technical methodologies.

Mentor junior and other colleagues to further develop technical and soft skills;

Participate in software requirements reviews as well as design reviews with a particular mindset into the supportability of the software.

Proactively acquire practical experience with new features in line with product’s branch availability.

Participate in the creation and maintenance of Knowledge articles used internally.

Respond to client problems (phone/tickets);

Prioritize your workload based on established SLA and priority;