Application Support Technical Analyst Jobs in Nova Scotia

Strong organizational, time management, and communication skills

Assisting with management of user accounts and subscriptions for licensed software.

Assisting in basic connectivity, and network and firewall management (Fortinet, Cisco), monitoring and troubleshooting.

Post-secondary education in related field and 2 years previous IT-related experience

Thorough MacOS, Windows and iOS knowledge

Mac desktop application knowledge (Microsoft Office, Adobe, etc.)

Time Management: Effective time management skills to handle multiple cases while ensuring a timely and thorough resolution for each customer.

Remote Collaboration: Strong skills in remote communication and teamwork, ensuring smooth interaction with both customers and colleagues.

Ticket Management: Accurately document customer interactions, troubleshooting steps, and solutions in our ticketing system to maintain a comprehensive support history.

Problem-Solving Skills: A strategic thinker who can analyze issues, identify patterns, and offer innovative solutions.

Customer-Centric Mindset: A dedication to delivering top-notch customer experiences with patience, empathy, and clear communication.

Technical Troubleshooting: Provide remote technical assistance to customers, diagnosing and resolving software, hardware, and connectivity issues with precision and clarity.

Solid working knowledge of Window’s environments, IIS, and experience with web-based applications

Working knowledge of Microsoft Office applications (word, excel, power point, outlook)

Strong Research and troubleshooting skills are required

Supply Chain knowledge is considered an asset

Working knowledge of relational database and query writing consider a valuable asset

Experience in a customer-facing technical support position considered a valuable asset

Bachelor’s degree or equivalent combination of education and experience

Proven organizational skills with ability to effectively manage multiple projects

You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly.

Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services

Logs and tracks customer interactions using the designated customer resource manager (CRM)

1-3 years prior customer support experience or technical/help desk experience

Solid working knowledge of Window’s environments, IIS, and experience with web-based applications

Working knowledge of Microsoft Office applications (word, excel, power point, outlook)

Strong Research and troubleshooting skills are required

Supply Chain knowledge is considered an asset

Working knowledge of relational database and query writing consider a valuable asset

Experience in a customer-facing technical support position considered a valuable asset

Excellent communication skills, with strong problem-solving abilities

Hands-on experience supporting/troubleshooting integrations between Kronos Workforce Central and other applications

Experience with Kronos Workforce Central (v.8) is a must

Previous experience utilizing SQL for data analysis and reporting

Expertise in gathering detailed functional requirements and translating them into technical specification documents

Knowledge of ITIL practices with working experience in change management, problem management, and incident management process

Keeping aligned with our various Audit and Operational Risk Management standards

Incident / Change management tools (Service now or similar)

A proactive approach to spotting problems, areas for improvement, and performance bottlenecks & self driven, offering creative recommendations.

Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation

Successful candidate will have solid understanding and/or experience in some of the following technologies: