Application Support Technical Analyst Jobs in British Columbia

· Ensure all cabling is firmly connected and secured with appropriate cable management

Onsite NO ability to work from home PM role

· Must have PC and Tablet skills

· Relies on limited experience and judgment to plan and accomplish goals.

Possess 1 to 2 years experience in a break/fix environment.

· Strong verbal and written communication skills.

Effective organizational and time management skills with the ability to work remotely with little supervision is essential

Strong knowledge and experience of SDLC, ITIL framework, ITSM processes

Perform change control, incident resolution, quality assurance and testing, knowledge base updates, and implementation of releases and updates to engineering systems

Software development/system configuration experience with a SQL Server database environment

Strong written and verbal communication and interpersonal skills to collaborate effectively as a member of a distributed team

Previous Agile and Product Ownership experience

Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.

Management of regional branch IT assets and coordination of the asset refresh process.

Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements

Understanding of change control and change management processes related to IT

Post-Secondary education in a related discipline and certification in Information Technology.

Minimum 2-3 years' experience in IT support in a medium to larger complex organization.

Experience working with SQL queries and supporting database technology

2+ years experience supporting and troubleshooting VBA applications

3-5 years’ experience troubleshooting applications in a Windows environment

Degree or relevant education background in a technical field

Experience coordinating with multiple IT teams and stakeholders

Understanding of Windows-based application architecture

3+ years' experience in a customer service role.

Knowledge of Windows Server 2016, Windows Server 2019 & MS SQL Server 2016.

Knowledge of SSL certificates for Apache Tomcat & IIS.

Working knowledge of Active Directory.

Working knowledge of SMTP email servers

Excellent listening skills and the ability to ask probing questions, understand concerns and resolve problems using analytical and technical methodologies.

Working with Subject Matter experts, Sr. Technical Support Analysts and/or Management obtain viable solutions to customer problems.

This is a full-time role that offers competitive compensation and benefits package

Knowledge of host to host or FTP connections would be an asset

Empathetic and experienced in building business relationships with members of organizations with varying hierarchal positions

Internal development to support your growth and enhance your skills

Do you have the skills you need to succeed?

Solid working knowledge of Window’s environments, IIS, and experience with web-based applications

Working knowledge of Microsoft Office applications (word, excel, power point, outlook)

Strong Research and troubleshooting skills are required

Supply Chain knowledge is considered an asset

Working knowledge of relational database and query writing consider a valuable asset

Experience in a customer-facing technical support position considered a valuable asset

1. 5-7+ years of hands-on experience with access management, access provisioning and troubleshooting

• Action escalations by engaging the appropriate teams or management for resolution

• Manages individual troubleshooting activities for user access issues

• Demonstrates strong organizational skills due to the volume and need to multi-task and prioritize

2. 5-7+ years of work experience with the Broadridge applications (Global Framework)

3. 5-7+ years of ServiceNow experience – Triaging tickets and actioning escalations

Strong technical/database knowledge and exceptional communication skills.

Experience with Excelergy software applications, such as RevenueManager.

Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner.

Experience working for a software company supporting on-premise and/or hosted/SAAS clients.

Excellent customer service skills with a patient, attentive, empathetic, and controlled demeanor.

Demonstrated ability to own issues through resolution with strong analytical and problem-solving skills.