Volunteer: Emotional Support - Shift Supervisor

About Us

Certified Listeners Society is a federal not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year.

We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.

Vision

To bridge the gap between early intervention and mental health support.

By providing early intervention, we assist in the development of self-awareness in order to educate the masses to seek professional therapeutic services as a lifestyle choice to develop a healthy emotional well being early on.

Why Join the Certified Listeners Society?

We are a not-for-profit organization based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us https //certifiedlisteners.org/

Job Overview

Certified Listener Shift Supervisors provide support for all volunteers and callers. They observe every chat and guide/coach volunteers to help them provide empathetic support without giving advice. Supervisors also assess chats to determine if mental health resources need to be provided and take over chats that exceed volunteer scope or abilities. Reporting to the Certified Listener Program Manager, you will be tasked to supervise our Certified Listener Volunteers and provide them with emotional support as needed.

Given that we are an emotional support service, calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home, especially during the pandemic.

Perks of volunteering for CLS

• Flexible scheduling
• Work from home
• Reference Letter outlining your commitment at Certified Listeners
• Hours could be use to fill academic requirements
• Gain community service hours

Responsibilities And Duties

• Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies
• Helping our Certified Listener Volunteers by providing them with resources and referrals when appropriate
• Work with callers/chatters, volunteers, and staff in a respectful and professional manner
• Understanding what to do if you are concerned about a person's safety (Client or Certified Listener Volunteer)
• Perform risk assessments during a chat to determine whether they are beyond our scope
• Ability to type 40 WPM
• Working with callers/chatters, volunteers, and staff in a respectful and professional manner

What Will You NOT Be Doing

• Providing crisis intervention or addiction counselling.
• Try to provide callers with mental health support or services.
• Telling people what to do or how they should live their lives.
• Certified Listener Volunteers are not therapists or hold themselves out to be.

Qualifications And Skills

• Demonstrated ability to function well under pressure
• Ability to work with individuals of diverse cultural and social backgrounds

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This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.