Food Services Supervisor - Starbucks (Sessional)

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Hourly - Food Services Assistant-F/S

Job Title

Food Services Supervisor - Starbucks (Sessional)

Department

Retail | UBC Food Services | Student Housing and Community Services

Compensation Range

$24.95 - $26.11 CAD Hourly

Posting End Date

July 28, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 2 positions available. These are sessional positions that work between August and May with recall rights to the position each year.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Summary

Positions in this classification oversee the operation of a single food services unit and/or assist in the operation of a complex food services unit(s) supervising food service workers, participating in food service work and handling related administrative duties.

Organizational Status

Reports to unit Manager.

Work Performed

• Suggests and implements unit promotions including processing and delivering of You-Care packages.
• Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.
• Supervises the workload of food service workers, ensuring employees meet UBC Food Services customer service standards.
• Monitors and reviews cost controls, such as, labor costs, food costs and waste and overhead expenses, with unit manager.
• Handles customer comments and complaints and refers to unit manager as required. Monitors customer satisfaction via surveys, comment cards, and any other types of feedback.
• Trains food service workers, following up to ensure an understanding of the material covered.
• Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.
• Ensures that the quality of product being produced and/or sold is up to department standards.
• Recommends daily specials and ongoing menu changes.
• Assists with and recommends scheduling options to the unit manager.
• Performs audits for food quality, food safety and sanitation, customer satisfaction and feedback; takes action with production or makes recommendations as required.
• Contacts employees for coverage of last minute vacancies of shifts.
• Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures. Completes and submits timesheets ensuring payroll deadlines are met.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
• Relieves and assists food service workers as operationally required.
• Orders food supplies required for day to day operations.

Consequence of Error/Judgement

Makes decisions regarding the coordination and allocation of food service workers and acceptability of work performed; inappropriate decisions could result in poor quality of food and service with an impact on sales and customer service.

Supervision Received

Works independently under general supervision.

Supervision Given

Supervises a large number of food service workers, involving training, assigning and monitoring work ensuring employees meet UBC Food Services customer service standards.

Minimum Qualifications

High school graduation, completion of Food Service Management course, FoodSafe level 1 certificate and a minimum two years of related experience or an equivalent combination of education and experience.

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

Preferred Qualifications

High School graduation, Food Safe Level 1 Certificate and completion of Food Service Management course.2 years relevant experience or the equivalent combination of education and experience. Computer experience required; must have be comfortable using both Word and Outlook. Demonstrated ability to work independently, multitask, and meet deadlines. Effective oral and written communication skills, along with organizational skills are required. Demonstrated ability to exercise initiative and work with a diverse workforce. Strong supervisory, interpersonal, customer service, leadership and training skills required. Ability to work flexible hours, including evenings and weekends. Must complete and pass specialized Starbucks training program.