Vice President, Customer Solutions

AltaML is a leading North American applied AI company with extensive experience in building and operationalizing AI solutions. We call our business model Invent and Scale, from industry agnostic to industry focused, which encompasses focus and domain expertise combined with an ability to understand workflows and how to get to generalizability with data. AltaML has multiple functional disciplines and joint ventures.We are a company like no other – we believe in making small bets, failing fast, and being better together. We are looking for creative problem-solvers who obsess about the customer to find wins across different industries.We don’t hire for fit; we hire to add. We are looking for people who play our core values of being: Agile, Gritty Humble, and Happy. If you’re passionate about AI/ML, thrive in a dynamic environment, and want to work with a diverse team of wickedly smart people, we want to hear from you!The Vice President, Customer Solutions will play a critical role in the planning, delivery and overall success of customer engagements including the development of AI/ML enabled solutions that can be deployed into production. You will be responsible for managing and maturing the practice of Customer Solutions and for guiding the team as they work with our clients to understand their needs and expectations and manage various concurrent projects.You will also be accountable to the Chief Technology Officer for the internal orchestration of key activities within the Invent Leadership Team. You will be accountable for the overall success of customer accounts with a focus on offering excellence in customer experience and contributing to the growth of existing accounts. You will lead the Customer Solutions practice and mentor your direct reports: Program Managers, Directors and Executive Business Partners. You will also guide the team and provide oversight to achieve high customer satisfaction and high quality.Responsibilites as it relates to Invent Business:Be a member of the Department Leadership Team and advise the Chief Technology Officer in the matters related to Customer Solutions, both practice development and execution.Lead the orchestration of cross-department decision making, issue tracking and initiative execution to achieve agreed upon Invent objectives and targets.Responsibilites as it relates to supporting Chief Revenue Officer and Sales activities:Contribute to the development of Statements of Work for new clients, as requiredContribute to the development of new or enhanced service offerings with the Chief Revenue Officer organization to incorporate best practice delivery standards, customer experience and to ensure that service offerings are competitive in the market.Contribute to the identification of opportunities and long term relationship buildingResponsibilities as it relates to executing Customer Solutions Practice Management activitiesDevelop new processes, templates and standards with a focus on consistency and efficiencyLead process improvementsLead the governance and management of the Project Delivery technology platformEnsure consistent use of the Customer Relationship Management platform aligned to AltaML best practices by Customer Solutions team membersBe accountable for the Master Resource Planning activitiesProvide leadership/mentoring to the teamBe accountable for Portfolio level reporting activitiesResponsibilities as it relates to executing Customer Solutions activities:Accountable for the successful delivery of customer engagements executed within the Invent Department with a focus on customer experience and growth of existing accountsDevelop guidance for the development and execution of account management plansDevelop guidance for creation and maintenance of project and resource plansDevelop guidelines for the management of project health (financials, quality, scope)Maintain stakeholder communications with senior executives at the clientAct on escalations and work with executives at the client and the team to identify solutions to challenges and roadblocks that come upProvide guidelines to the team through all phases of the project from concept to deploymentReview project lessons learned reviews to act on process improvementsResponsibilities as a People Leader:Ensure 1:1’s are performed regularlyExercise firm but compassionate leadership, aligned to the company’s valuesInspire the team to achieve our missionBuild good peer relationships across other teamsLead onboarding activities for the senior leaders in the Customer Solutions practiceWhat You Bring:Executive level experience in project and/or program management rolesSignificant experience managing teamsPrior experience operating in a senior professional services rolePrior experience in project portfolio managementFoundational knowledge of AI/ML (Business level)Knowledge of technology implementationsSuperior verbal and written communication skillsSuperior client relationship skillsSuperior planning and coordination skillsFirst Nations AcknowledgementAs this role is an opportunity in Edmonton, Alberta

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