Ux Writer Jobs

Working with one of the top financial clients this role calls for a UX Writer who will collaborate with teams and project partners to determine the business objectives that drive content. The ideal candidate is an experienced designer and a storyteller who is at ease presenting and discussing work with design partners and stakeholders and has hands-on experience with Chatbot.

Responsibilities:

• Counsel to craft seamless customer experiences
• Present UX Writing and Content Design concepts in collaboration with fellow designers
• Coordinate copy translation, approval documentation and final delivery of MCD artifact
• Manage the UX Writing and Content Design projects you are assigned
• Collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal
• Align to all content governance systems, workflows, and standards including brand style, tone and voice guidelines, to write and design in accordance with the client’s design system
• Obtain competitive experience evaluations and customer data to establish benchmarks for content strategy and design
• Provide relevant and considered content strategy and write clear, accurate and compelling user interface content
• Contribute to the development of the Digital Customer Experience team’s culture
• Make recommendations on requirements for projects and contribute to project scoping and planning

Desired Skill Set:

• Expert in change management and resourcefulness
• Writing samples in a strong portfolio demonstrating a range of User Experience Writing abilities
• Understanding of Human-Centred Design and related design disciplines
• Ability to adapt and operate within a highly dynamic and cross-functional business
• Expert writing, editing and proofreading skills
• Excellent relationship-building skills
• Strong aptitude for digital technologies
• Organization and attention to detail
• 3-5+ years of experience as a User Experience Writer
• Solid understanding of interactive design, usability principles and how content strategy contributes to user experience
• 3-5 years of experience with conversational design or chatbot
• Collaborative, inclusive and a team player personality

Nice To Have:

• Degree in writing (English) or design (UX, Content Management)
• Working knowledge of Scriptwriting
• Exposure to Content Strategy
• Knowledge of online marketing, advertising & other interactive experiences
• Experience in a design-related discipline
• Experience with financial digital products

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