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Technical Program Manager Jobs
Company | Stralynn Consulting Services, Inc |
Address | Greater Toronto Area, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-06-25 |
Posted at | 11 months ago |
Job Overview
- Collaboration with SI team to design, develop and configure the product to customer specifications and with data feeds, data mapping, and new system training.
- Liaison with the operations, sales, marketing, and product management team to ensure the best experience for the customer and that customer requirement are considered for product evolution.
- Serve as customer representative ensuring that customer’s needs and requirements are communicated to all departments supporting the customer to ensure successful implementation.
- Appropriately record project activities, accurately track, and concisely report project statuses, and manage projects within the defined model.
- Oversee hand-off to account management upon completion of the implementation project.
- At times, handle multiple projects/products in parallel for different customers in different regions and time zones.
- Analyse customers’ business requirements and develop innovative and effective solutions to the challenges they face. Bring industry knowledge, world-class capabilities, innovation, and cutting-edge technology to our clients to help them improve their performance.
- Establish and drive customers to meet established system go-live dates.
- Provide coordination amongst all stakeholder to establish data interface options with customers, including establishing data specs and evaluating data sets.
- Must be an expert on waterfall and agile development methodologies.
- Resolution of escalated issues Management
- Knowledge of project planning tools and methodologies.
- Effective Presentation at every level from individual, team to executive and leadership level.
- Must have extensive program/ project management experience problem-solving skills, strong business judgment, and notable experience collaborating in cross-functional teams with a focus on large corporate and enterprise customers.
- Capacity planning and resource management
- Knowledge of DevOps
- Must have experience on large scale implementation of Salesforce (CRM,CPQ).
- Salesforce Certified.
- PMP /Prince2 Certification
- Overall experience of 15 years plus with 4 years Project Management experience within a consulting environment on large enterprise-level projects.
- Good experience and understanding of SaaS or Subscription Annuity based models.
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