Technical Account Manager Jobs

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Account Manager

Location: Mississauga (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of winning sales team. The Account Manager will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will interact with key internal and external stakeholders in order to ensure timely execution for our customers.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. Reporting to the Manager of Professional Services, the Bilingual (Spanish) Enterprise Mobility Consultant will be responsible for implementing, supporting & managing SOTI’s MobiControl Mobile Device Management Software Solution.

What You’ll Do

• Willingness to travel (approx.5-10%)
• Provide subject matter expertise on the configuration of SOTI MobiControl Mobile Device Management software to meet project deliverables, which would include activities such as software installation, application configuration, testing and troubleshooting.
• Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
• Carry out Work Orders, taking the form of Implementations, Migrations, and Upgrades to SOTI software both remotely and on-premises, at a time and place to suit customer and business needs.
• Document all Work Orders and Support Cases accurately in a timely manner.
• Provide feedback to the SOTI software development team to assist in any product fixes, enhancements etc.
• Act as a Technical Account Manager (TAM) for a small number of SOTI Enterprise Support Customers. The TAM role involves acting as a customer advocate, point of escalation for issue resolution, and trusted advisor to customers. The TAM role involves taking responsibility for customer success and happiness with SOTI products and services, and working closely with colleagues in Support to ensure the customers’ support needs are being met.
• Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
• Undertake Discovery Calls with customers to gather requirements for Work Orders
• Complete Scope of Work documents details detailing the works agreed with customers and recommending necessary SOTI products and services to enable the sales account manager to produce a timely and accurate quotation.
• Deliver remote and customer-site training courses on SOTI software.
• Develop and improve documentation to support the standard implementation and support processes.

Experience You’ll Bring:

• Solid communication skills along with the ability to build and manage trusting relationships with large enterprises.
• Robust understanding of Networking concepts and principles (incl. certificates, SSL/TLS, firewalls & routing).
• Proactive and ability to work with minimal direct supervision.
• Excellent problem solving, problem resolution & analytical skills.
• Ability to train a variety of audiences on the use of SOTI software (in person or remotely).
• A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
• Ability to multitask and balance competing requirements.
• Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems.
• Experience in MS SQL (scripting & administration).
• Excellent verbal and written communication skills.
• Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment.
• Take and lead initiatives to successfully complete assigned projects.
• Windows Server administration (LDAP/AD, services & troubleshooting).

About SOTI

SOTI is a proven leader at creating innovative solutions that reduce the cost and complexity of business-critical mobility and the IoT. Thousands of companies around the world depend on us to secure, manage, and support their mobile operations. SOTI’s two decades of success has built strong partnerships with leading mobile platform providers and device manufacturers. These relationships give us unparalleled insight into new technology and industry trends before they happen. SOTI is a proven innovator — clear vision, laser focus and a commitment to R&D has made us the market leader at delivering exciting, new business mobility solutions. SOTI helps businesses take mobility to endless possibilities.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

If you want to bring your ideas to life, apply at SOTI today.

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.