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Team Manager, Disability Intervention Services
Company | Canada Life |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services |
Expires | 2023-08-21 |
Posted at | 9 months ago |
- Participate in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives
- Ensure the efficiency and quality of the day-to-day services provided by the team of Rehabilitation Referral Consultants and Gainful Employment Specialists
- Communicate to the Rehabilitation Referral Consultants regarding new initiatives affecting the Disability Intervention Services and Disability Management Service organizations.
- Responsible for recruiting of new team members and oversight of their development throughout the orientation, training, and mentoring period.
- Provide input into issues as a member of the Disability Intervention Services leadership team.
- Act as a technical expert to the team on disability management issues
- Create/monitor/report on appropriate metrics for the Rehabilitation Referral Consultants and GES team members (quantity/productivity/service/quality)
- Provide active leadership, coaching and performance management to the Rehabilitation Referral Consultants and Gainful Employment Specialists
- Complete business planning and budgeting for special DIS project work. This includes identifying project scope; defining timelines and expected outcomes; identifying files to be reviewed and related activities; and report on results
- Monitor data and reports on Disability Intervention Services effectiveness and Rehabilitation Referral Consultant’s and Gainful Employment Specialist service delivery.
- Ensure effectiveness of the quality program for the GES and RFC team members. This will involve completion of Quality Program review and identifying areas of development that require further coaching.
- Monitor and analyze DIS work volumes, caseloads, resourcing, and project outcomes . Provide consistent, timely communication and reporting to senior management and DMSO Directors in these areas
- Work in collaboration with staff and Team Managers of the Disability Management Services Offices and Team Managers, Disability Intervention Services
- Assess and support individual staff development needs on an ongoing basis.
- Review and approve the Rehabilitation Referral Consultant's rehab plans/expenses according to the authority approval process.
- Assist the Rehabilitation Referral Consultants in developing realistic, cost-effective rehabilitation plans.
- Promote Disability Intervention Services with customers and managing the customer/client relationships affiliated with the Centralized Referral Team.
- Ensure that the Rehabilitation Referral Consultants and Gainful Employment Specialists understand and follow Canada Life's claims philosophy and practices.
- Proven leadership skills (relationship building, adaptability, decision making, conflict management, delegation, critical thinking)
- CCRC or RRP designation or pursuing a designation
- Strong interpersonal, listening and communication skills
- Valid driver's license and vehicle are necessary when required to travel to client meetings and for operational oversight
- Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as a licensed health care provider
- Five to seven years’ experience in the insurance rehabilitation or the field of disability management
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