Disability Claim Manager Jobs

Strong and effective organizational and time management skills with the ability to manage multiple priorities.

Working knowledge of internal systems (BEN, PAS, EAS, DCT) along with disability claims management knowledge (contractual, medical terminology) a definite asset.

College diploma. A combination of education and experience may be considered.

Well developed PC skills along with strong keyboarding abilities.

Perform straightforward STD benefit calculations including routine overpayments.

Strong analytical, problem solving and decision making skills.

Well-developed organizational, time management and prioritization skills

Strong typing and data entry skills

Populate internal tax forms as required to be sent to and handled by our Finance team

Assigning file and tracking information within an internal system called eCounsel

Update various internal Disability systems, such as BEN, DCT, ULtera, and Noteit to show that file has gone into Litigation

Request copy of contract for specific Group policy/policies relating to claims going into Litigation

Strong time management and organizational skills as well as the ability to work in a fast-paced environment

Post-secondary education is preferred and a minimum of 1-2 years relevant Claim Advisor experience

Prior insurance experience and knowledge in automobile and property claims preferred

Adhere to legislative and regulatory requirements

Strong critical thinking skills to identify strengths and weaknesses of claim

Strong written and verbal communication skills with a commitment to providing outstanding customer service

Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as a licensed health care provider

Five to seven years’ experience in the insurance rehabilitation or the field of disability management

Proven leadership skills (relationship building, adaptability, decision making, conflict management, delegation, critical thinking)

Provide active leadership, coaching and performance management to the Rehabilitation Referral Consultants and Gainful Employment Specialists

Act as a technical expert to the team on disability management issues

Communicate to the Rehabilitation Referral Consultants regarding new initiatives affecting the Disability Intervention Services and Disability Management Service organizations.

Coordinating workflow for the team, utilizing caseload management reports and route documentation/mail and enquiries to other teams as necessary

3+ years work experience in an office setting

Excellent listening and verbal/written communication skills

Knowledge of word processing, spreadsheets, and database computer software

Knowledge of group insurance business operations

A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account

2-3 years of experience handling full cycle disability management

Determining if accommodations are required by coordinating with management, employee(s), and third party vendors

Experience working in an unionized environment and working knowledge of Collective Agreement

Excellent verbal and written communication skills

Ability to be highly flexible and adaptable to manage multiple complex issues independently and competing priorities simultaneously

Knowledge of Provincial Labour Legislation, Human Rights Codes, AODA, Labour Relations, Worker's Compensation, and Health & Safety Guidelines

Knowledge of medical terminology and Disability Management best practices/protocols

Work experience in disability claim management is an asset, however, not required

Knowledge of relevant provincial employment legislation and legal requirements

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:

Manage active claims duration by utilizing best practices

Collaborate with team members to exchange ideas, gather information and offer solutions on claims

Post-secondary education in health management and/or absence and disability management is a considerable asset;

Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions;

Coordinate the flow of information to Claims Management Coordinators and Case Managers;

Processing invoices within our Kofax and Abiliti Case Management Systems;

Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;

Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills;

Maintain accurate records within the claims management software

Manage worker’s compensation claims across Canada, excluding Quebec.

Manage claims from the onset of injury up to and including a return to full duties

Functional knowledge of the Microsoft Office 365 suite, Sharepoint, and Teams; Technology savvy

Submit all Employer Reports within the provincially legislated timeframes

Participate in monthly claims calls with the team to discuss the active claims

Maintain accurate records within the claims management software

Manage worker’s compensation claims across Canada, excluding Quebec.

Manage claims from the onset of injury up to and including a return to full duties

Functional knowledge of the Microsoft Office 365 suite, Sharepoint, and Teams; Technology savvy

Submit all Employer Reports within the provincially legislated timeframes

Participate in monthly claims calls with the team to discuss the active claims