Team Manager Disability Claims Administration & Payments

We are looking for a Team Leader of the Disability Claims Administration (DCA) and Payments team. The team leader is a working member of the DCA and Administration team, and is a front line leader, accountable for the quality of service provided for the DCA team. The Team Leader is a member of the Vancouver Management Team and will work collaboratively within the leadership team.

The position requires both strong leadership and technical skills to support and guide the DCA/admin team to calculation and claims inquiries from clients, claimants, and internal business partners.

Benefit calculations are complex and often unique to a group client. The skill to correctly interpret contract wording that may be standard, non-standard, and potentially unique for larger clients, and then to correctly apply that wording to perform a complicated, largely manual calculation is crucial to paying claims accurately. Canada Life’s ability to perform calculations in an accurate manner is critical to meeting customer expectations, and has a direct impact on financial results for the Group Disability division.

What You Will Do

• Address work flow/process issues
• Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost effective manner
• Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team
• Provide office measurement support to the Regional Manager in areas of work volumes, productivity and financial management
• Collection and analysis of data required to ensure effective operational management of the office
• Lead overall aspects of the team including day to day management of individual/ team performance and recruiting
• Ensure all resource material is catalogued, updated and readily accessible
• Hiring and performance management of direct reports including coaching and staff development
• Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required
• An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement
• Identify and solve quality, time service and work volume issues

What You Will Bring

• Excellent communication skills, both written and verbal
• Education and skills acquired at post-secondary level or equivalent education with over 4 years work experience
• Working knowledge of Microsoft Office Excel
• Knowledge or Group Insurance would be an asset
• Strong mathematical aptitude; experience using basic accounting principles
• Strong analytical, problem solving and decision making abilities
• Proven leadership skills leading a team using effective interpersonal skills
• Lead and manage within a Purpose/Vision driven environment
• Strong organization and time management skills

Be your best at Canada Life- Apply today !

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .