Claims Adjudication Specialist (Overnight)

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Claims Adjudication Specialists are responsible for reviewing information gathered from medical records, claim forms, and related invoices, making claim outcome (eligible/ineligible) decisions, and communicating those outcomes to customers via email and phone. In addition, Claims Adjudication Specialists will provide an exceptional member experience to existing customers and veterinary clinics related to the claims they review.

This position is an entirely remote role open to candidates anywhere in Canada. Candidates who prefer an in-office option may choose to work a hybrid schedule out of our North Vancouver office.

Schedule

This is a set overnight shift of Wednesday - Saturday 7:00 PM - 5:30 AM PST OR Wednesday - Saturday 5:00 PM - 3:30 AM PST

Key Responsibilities Include

• Respond to calls/emails from veterinary clinics/members/Trupanion employees/Territory Partners
• Ability to provide an expeditious and delightful member experience
• Review medical records to make claim outcome decisions against received invoice(s) as aligned with the Trupanion policy
• Achieve and maintain a high level of claim accuracy and productivity
• Enter data from medical records into the database
• Contact members regarding claim assessment and status (phone/email) as applicable

Qualifications

Experience:

• Strong preference is given to candidates with five or more years in a clinic environment and/or licensed technician credentials
• The ideal candidate will have an extensive understanding of veterinary medical terminology and medical conditions
• Three-plus years working in a clinical environment
• At least one year of experience providing customer service over the phone
• French bilingual skills are a plus!

Skills, Knowledge & Abilities

• Proficiency with Microsoft Office applications and PC
• Independent and self-motivated work ethic
• Enjoys a challenge
• Possesses strong problem-solving skills
• Ability to keep pace with weekly changes of processes or protocol with immediate implementation
• Efficiency multitasking at high speed while maintaining excellent attention to detail and accuracy

Compensation

Additional Information

• The pay for this position is $32.36 CAD an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits And Perks

• Five weeks, paid, sabbatical after five years of employment
• Four weeks of paid time off
• Employer-paid medical insurance for one pet (cat or dog)
• Open, casual, pet-friendly, and fun work environment
• Paid time off to volunteer at nonprofit organizations
• Employer-paid extended health coverage for you and your family
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.