System & Network Administrator Jobs

Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a welcoming, inclusive, respectful, and safe environment where everyone belongs. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women, Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons.

Job Title: System & Network Administrator

Staff Bargaining Unit

Position Status: Permanent, Full-time (35 hours/week)

OSSTF

Department: Information Technology Services (ITS)

Supervision Received: Director, Innovation & Technology

Supervision Exercised: Students Assistants

Location: Greater Toronto Area (GTA)

Salary Scale: $65,920 to $82,400

The Systems & Network Administrator applies advanced technical knowledge and expertise, including a high-level understanding of computer technology, system design, planning, and deployment for a broad range of systems and applications. Primary responsibilities include supporting network, asset management, project management, training, and research as well as administrative support. The incumbent acts as the liaison between senior-level staff and service desk staff in a swarmed environment. This position exercises considerable independent judgment in completing tasks in accordance with departmental objectives

RESPONSIBILITIES:

Network Administration (30%)

• Diagnose hardware and software problems, and replace defective components.
• Create Operating System Image files that can be used for large or small-scale deployments.
• Configuration and continued administration of networking equipment.
• Understand and be prepared to provide Tier I, II, and III support for all systems in a swarming environment.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Install and configure specialized networking equipment.
• Work with the Network and Security Administrator, the System Administrator, and the Systems Administrator - Media & Communications to identify, troubleshoot and resolve hardware, software, external and internal interface-related, data-related, business process-related, and network-related problems encountered by end-users.
• Configure and install workstations, software, and peripheral devices in response to the demands of a complex network and system design.
• Install specialized networking applications necessary to allow secure network connectivity.
• In coordination with the Network and Security Administrator, the System Administrator and the Systems Administrator - Media & Communications, perform routine network, system, and interface start-up and shutdown procedures, and maintain control records.
• Management and administration of Algoma University TCP/IP addressing plan.
• Create application packages for deployment to workstations.
• Management and administration of network monitoring solutions.

Asset Management (20%)

• Perform daily analysis to predict potential inventory problems.
• Document daily deliveries and shipments to update inventory.
• Design and implement an inventory tracking system to optimize inventory control procedures.
• Evaluate new inventory to ensure it’s ready for shipment.
• Manages procurement of assets.
• Examine the levels of supplies and materials to determine shortages.
• Order new supplies to avoid inefficiencies or excessive surplus.
• Maintain an inventory of parts for emergency repairs.
• Analyze different suppliers to obtain the best cost-effective deals.
• Prepare detailed reports on inventory operations, equipment levels, and adjustments.

Project Management (20%)

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
• Identify the budget based on the scope of work and resource requirements.
• Aid in determining and defining project scope and objectives.
• Develop and manage a detailed project schedule and work plan.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Track project costs in order to meet the budget.

Training, Research & Development (10%)

• Gather data pertaining to user needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
• Work with the IT Team to solve mission-critical and support application problems to meet end-user business needs.
• Perform necessary research, and advise/decide on the proper upgrades/patches/etc. for systems.
• Perform research and document solutions identifying root causes for computing issues.
• Analyze bugs in system and application software; research and test possible solutions and implement solutions.
• Perform periodic performance reporting to support capacity planning.
• Interpret and/or discuss information with others, which involves terminology or concepts which may not be familiar to everyone; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• Work with the Security Architect to help plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Work with vendors to resolve system issues; research and test possible solutions and implement solutions.
• Aid Systems Administrators in discovering, reviewing, and influencing new and evolving design, architecture, and standards.
• Create a document library with associated training courses and materials.

Administration (10%)

• Maintain and review equipment performance records in order to determine the need for repair or replacement.
• Work with specialized vertical market higher education applications to provide administrative support for day-to-day requests from users.
• Provide reports, track inventory, evaluate new technologies, negotiate contracts with vendors, and develop contingency plans in case of network failure.
• Provide temporary backup support for Service Desk in case of emergencies.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs.
• Process work orders issued from the service desk system.
• Perform research and document solutions identifying root causes for computing issues.

Other Duties (10%)

• Work with the Service Desk team in supporting areas of responsibility and tracking resolutions.
• Assist in developing and implementing departmental policies, procedures, and operational plans.
• Design and offer end-user training sessions and workshops.
• Work with the Infrastructure team to design backup and disaster recovery strategies on respective systems.
• Research trends in technology in order to build the campus of the future, as well as incorporate best practices and standards.

MINIMUM QUALIFICATIONS

• Excellent use of technology for collaboration.
• Undergraduate degree in Information Technology or Computer Science, and a minimum of three (3) years of working experience in the field of Information Technology, or an equivalent combination of education and experience, is required
• Skilled at developing accurate time estimates, project budgets, and documentation.
• Excellent communication skills, and the ability to read and interpret specialized technical documentation, and compose business proposals related to systems analysis and project management.
• Experience working in a post-secondary education setting is considered an asset.
• Ability to adapt to new technologies and use them to improve current infrastructure.
• Understanding of, and ability to uphold, strict confidentiality.
• Experience with surveillance and access control systems is considered an asset.
• The ability to work effectively with people of diverse backgrounds, styles, and abilities.
• Ability to work in a dynamic self-empowered environment and participate concurrently on multiple projects.
• Ability to balance competing priorities and work under pressure in a dynamic environment.
• Excellent organizational, analytical, and problem-solving skills.
• Innovative problem-solver.
• Ability to work both independently and in a team environment.
• Designation/Certification in CompTIA Network+ and ITIL Foundations is required; Cisco or other network certifications are considered an asset.
• In-depth knowledge of a broad range of information technologies including, but not limited to, software applications, computer networks, operating systems, database systems, and the configuration/maintenance of computer systems.
• Excellent administrative and organizational skills with the demonstrated ability to take initiative and prioritize work in a high-volume office.

Please submit a resume and cover letter (combined PDF) to [email protected]

no later than 4:00 p.m. on July 13, 2023.

Algoma University is strongly committed to fostering diversity and inclusivity within our

community and is an equal-opportunity employer. The university invites and encourages

applications from all qualified individuals who would contribute to the further diversification of our institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request,

accommodation will be provided by Algoma University throughout the recruitment, selection,

and/or assessment process for applicants with disabilities.