System Administrator – Enterprise Systems

POSITION: System Administrator – Enterprise Systems (New)

REPORTS TO: Manager ITS

DEPARTMENT: Information Technology Services (ITS)

LOCATION: North Bay

REFERENCE: 800-55B-24

Who We Are

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

Accountability Statement

The System Administrator’s role is to monitor, maintain and support the organization’s core business systems through implementation best practices and supported procedures. Duties focus on working with enterprise applications that the organization uses for business operations. The System Administrator is also responsible for planning, coordinating, and implementing the change management of processes required for the support of assigned systems necessary for business operations.

Major Duties/ Responsibilities

Strategy & Planning

• Defines methodologies for the design, development, and implementation of applications
• Participate in the systems change management process to support enterprise systems
• Develops plans for system improvements for management approval and implements approved changes
• Develops and implements application optimization for business process requirements
• Ensure that enterprise applications meet business requirements and goals, fulfills user requirements, and identifies and resolves systems issues

Acquisition & Deployment

• Assist in long term (multi-year) budgeting and forecasting to support the enterprise systems both operational and capital
• Recommend any additional hardware or software requirements needed for successful system deployments, improvements, configuration, or maintenance
• Coordinate and assist with contract negotiations for related support, services, and subscriptions
• Evaluate incidents and issues in order to identify potential problem areas and make the appropriate recommendations
• Liaise with vendors and support providers for prompt rectification of any problems or emergencies

Operational Management

• Provide recommendations on systems improvement and enhancements
• Other duties as assigned by the Manager of ITS
• Collaborate with internal and 3rd party analysts, designers, and system owners in the testing of software programs and applications
• Manage and maintain user access control and permissions. Establish appropriate access, permissions, and menus for system users
• Develop reports for end users using standard reporting tools and makes reports available to appropriate users
• Evaluate, install, configure, and deploy enterprise applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
• Perform daily monitoring and troubleshooting of the systems including performance management; install and configure patches and upgrades as required
• Ensure that any integration into systems meets functional requirements, system compliance, and interface specifications
• Prepare and deliver activity and progress reports on systems health
• Assists with end user training and develops support documentation
• Provide tier 3 support on assigned enterprise applications
• Serves as a systems administrator and technical SME for Ontario Northland enterprise applications

REQUIREMENTS:

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• Knowledge and experience with MS SQL Databases
• Experience with reporting tools such as SQL Server Reporting Service, Power BI, Cognos ReportNet (EAM Advanced Reporting)
• Proficiency with MS Office (Access, Excel, Word, PowerPoint, Visio and Project)
• Enterprise cloud (SaaS) and Enterprise business process experience
• Experience with Infor Cloudsuite or Enterprise Edition v 11.x EAM and ERP products is considered an asset
• Proven experience in overseeing the direction, development, and implementation of enterprise software solutions
• A team player with a track record for meeting deadlines
• College or university graduate in a business or technology field, or equivalent experience/certification
• 5+ years of direct experience administering enterprise-level applications and integrated business systems (EAM, ERP, MRP, HRIS, timekeeping, EGIS etc)
• Application security management skills and experience
• Awareness of emerging IT trends and directions
• Ability to write Flex SQL, inboxes, KPI queries and tabular SQL for Cognos

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: July 23, 2023 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Job postings are also available in English. Visit our careers website or call 1-800-363-7512, ext. 494 for more information.

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