Supervisor, First Step To Home (2023-210-Cc)

Employment Type
Full-Time, Non-Bargaining Unit
Work Hours
35 hours/week, Weekends, Evenings, and On-call rotation required.
Application Deadline
Open until filled
Program Overview – First Step to Home, Community Care Unit
First Step to Home is a transitional program with housing as an enabler for men 55 years and up who have been street involved and experiencing mental health and/or addictions issues. The program provides onsite psychosocial primary care supports and services including: case management; harm reduction and addiction supports; supportive counselling; 24-hour staffing; assistance with activities of daily living; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
Support services at 841 Queen E Streets to Homes & 1117 Gerrard Street include case management, harm reduction, addiction supports, supportive counselling, social and recreational activities, and low barrier programming.
What You Will Do

• Support Manager in the development of strategies to address tenancy and building issues.
• Support the Manager with the planning and implementation of staff development.
• Guide program staff to support residents who are facing tenancy issues at, 1117 Gerrard Street, 650 & 841 Queen St E, including pest control, hoarding, arrears, inspections, notices and work orders.
• Provide support to program staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.
• Support the Manager with the implementation of an effective evaluation strategy, program/operational protocols, policies/procedures being carried out within all programs, and data tracking systems, reporting tools, and completion of reports.
• Prepare statistical and program reports.
• Support & guide case management staff with the development and execution of Coordinated Care and Case Plans for clients.
• Provide program and job orientation, training plans for new staff members, complete performance appraisals, provide coaching, training, skill development and follow up as needed.
• Support the Manager in building and maintaining internal and external partnerships and collaborative activities.
• Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.
• Support with implementing the operational responsibilities of programs/services/initiatives.
• Ensure that the equity objectives and community development policies of the organization are followed within the programs.
• Support Manager in the development and implementation of program initiatives, such as food access, peer involvement, and social/recreational and life skills programming.
• Support Manager with recruitment processes for new staff
• Provide daily oversight and supervision of program staff at all locations.

What You Bring to the Team

• 3+ years of experience in implementing programs; working with homeless and vulnerably housed individuals; experience with older adults and seniors; supervising staff, preferably in a unionized environment; knowledge of RTA and occupancy agreements, and property management.
• 2+ years’ experience supervising staff.
• Bachelor’s Degree in Social Work or a related discipline.

What Will Set You Apart

• Knowledge of budgets and funding.
• Thorough understanding of homelessness, poverty, mental health and substance use, and a proven ability to develop effective services for individuals/communities facing these challenges.
• Excellent multi-tasking and time management skills.
• Strong computer proficiency.
• Knowledge of group facilitation and policy development.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Proven ability to challenge organizations, staff, and tenants in a positive and creative way.
• Excellent writing and editing skills.
• Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants, and tenants.
• Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
• Proven ability to implement program initiatives and build partnerships, with an understanding of program development.

Powered by JazzHR