Supervisor, Airport Operations Yul

Company Description

Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers.

We work with respect, diversity and pride, and belong to one of the world's largest integrated tourism companies. When you choose Air Transat, you benefit from competitive compensation, a full range of fringe benefits and a travel advantages program, but first and foremost you work with a team of aviation enthusiasts.

The Supervisor, Airport Operations YUL oversees the team of operations agents, coaching them in all aspects of their work. These agents coordinate all Air Transat operations involving the various stakeholders at the airport. The operations supervisor is also the point of contact between the operations team and the Air Transat station manager.

• Ensures that the level of service is respected and that all Air Transat procedures are followed,
• He investigates delays, participates in coding them and follows up on services that have not met established requirements.
• He deals with cases requiring special assistance and ensures good communication with all the departments involved in operations.
• He supports the department and actively participates in the various training sessions for its agents.
• He also participates in various airport meetings and committees.
• Ensures that Air Transat receives the best possible services, in compliance with established contracts and standards. This also includes the assignments of gates and any follow-up for lack of services within various airport departments,
• The supervisor leads the airport operations team, which includes scheduling and administrative tasks.
• He provides root cause analysis and recommendations for corrective action and prepares documentation for invoicing and penalties as agreed with the SLA and subcontractors.
• The operations supervisor supports the team in the management of daily operations and does the necessary follow-ups in specific situations.

Qualifications

• Experience or knowledge airport operations, minimum 5 years;
• Excellent ability to manage under pressure;
• Resourcefulness, initiative, diplomacy and good organizational skills;
• Leadership skills to work with and direct multidisciplinary teams
• High school leaving diploma or equivalent;
• Bilingual (French and English) written and spoken
• Customer-oriented, excellent interpersonal skills, autonomous;
• Complex decision-making skills;
• Knowledge of Microsoft Office Suite software.

Additional Information

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.