Supervisor, Airports Operations Control

Company Description

The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact between the operational teams and the IOC Duty Manager.

• Reporting to the Director, Airport Operations Control, the IOC Supervisor, Airport Operations Control, is part of a team of several supervisors, who support the PSS and DCC teams from the IOC, in managing day-to-day operations, and provide the necessary follow-up in special situations. He plays a key role in managing irregular operations, supporting his teams and ensuring communication with the Duty Manager and the various departments involved. He ensures that service levels are respected and that all Air Transat procedures are followed.
• The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact between the operational teams and the IOC Duty Manager.
• The supervisor handles files requiring special assistance, and ensures good communication with all departments involved in operations. He also handles performance reviews and disciplinary follow-ups when required, as well as certain administrative tasks such as scheduling. He plays an active role in establishing procedures and providing training for his agents.
• He also participates in various meetings and operational committees, and follows up on services that have not met established requirements. He provides an analysis of the causes and recommendations for corrective measures, and prepares all documentation relating to ongoing follow-ups.

Qualifications

• Knowledge of Amadeus Altea FM (asset)
• Knowledge of Radixx and PDP systems (asset)
• Mastering in Amadeus Altea CM
• Knowledge in Spanish (assest)
• High school diploma or equivalent
• Mastering in Microsoft Office suite software
• Excellent mastering of French (written and spoken)
• Excellent mastering of English (written and spoken)
• Minimum 5 years' experience in an airport environment

Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.