Student And Program Advisor

SAIT's School of Hospitality and Tourism is consistently recognized as one of the best hospitality schools in the world. We are proud to be the only institution in Canada to hold a Top 50 hospitality school ranking with both CEOWORLD Magazine and QS University Rankings.

Our prestigious reputation has been built on our progressive curriculum, strong relationships with industry and our unparalleled approach to applied education.

The Opportunity

The School of Hospitality and Tourism (H&T) is proud to be ranked as both as the number one hospitality school and number one culinary school in Canada, and #18 in the world. Reporting to the Assistant to the Deans and Administrative Team Lead, and collaborating with the academic leadership team within the School of Hospitality and Tourism, we are currently recruiting for a Student and Program Advisor to assist current and prospective students with defining, planning and achieving their educational goals. The Advisor supports a learning environment that ensures inclusivity and access for all learners and provides guidance, advocacy and support to student learning and development, and endeavors to build and nurture transformational relationships with students to support student success. This role also provides integral support to Academic Chairs who champion all aspects of academic experience within the school.

Our school is proud of our ranking and this success is founded upon four things:

• Our world-class and incredibly passionate faculty and staff
• Our strong programs, guided by industry and rooted in the human and practical skills our students need to succeed
• Our alumni who continue to make extraordinary impact as professionals, leaders, and entrepreneurs
• Our deep commitment to immersive and real-world learning; and

With an entrepreneurial and innovative spirit, the school trains approx. 1,800 students each year, year-round in addition to operating hotel practicums, live-classroom food and beverage venues and North America’s only student-run travel centre, Destinations. Add continuing education, corporate training, and research to the mix, and you’ve got a one-of-a-kind school that attracts top talent from around the world.

Working collaboratively with the school leadership team, faculty, staff, SAIT community and industry, you will help us on our journey to become recognized as one of the world’s preeminent schools in hospitality, tourism, and culinary arts education. Student success is the bedrock of our success, and as such you will be a champion of student experience, program excellence and innovation.

The Role

Student Progression and Timely Completion

• Advise students with regard to School/SAIT policies on supplemental examinations, course registration and drop/add procedures, grade appeals, scholarships/bursaries, subject withdrawal procedure, program withdrawals and transfers
• Incorporate preparation, facilitation, documentation and assessment of advising interactions in guiding students to become successful, resilient and independent learners
• Advise applicants, current students and other interested parties with regard to admission requirements, course content, fees, graduation requirements, student loan requirements, student awards, accommodations, and the transferring of post-secondary credits
• Support students with clear course mapping/planning to help them navigate their learning journey and time at SAIT

Student Employment Planning and Development

• Guide students building a resume, interview skills and job searching
• Advise students on employment opportunities and careers within the program and direct students to internal and external resources for personal and professional development
• Provide support and guidance to students as they complete their internship work experience as part of their Work Integrated Learning journey

Academic Administration

• Maintain databases for instructor teaching hours. Compile reports for academic chairs, dean and financial analyst
• As a member of the school administration team, provide support and collaborate as needed with the administration team
• Create reports and provide analysis of student data to aid academic chairs with program decisions

School Events and Activities

• Position may require out of town work in day trips to 1-3 week stays
• Work with academic chairs on recruitment, onboarding and retention initiatives
• Attend/coordinate internal and external events including information sessions, open house and orientation events
• Provide information sessions at High Schools to perspective students
• Provides school and campus tours to prospective students to showcase our labs and live operation facilities

Qualifications, Experience & Skills

Qualifications, Certifications & Experience

• Experience working in hospitality is preferred
• Demonstrated computer literacy; Intermediate to advanced proficiency with Microsoft 365
• Strong knowledge of post-secondary education programming, environment, policies and procedures
• Preferred familiarity with Banner by Ellucian would be an asset
• Equivalent combinations of education and experience may be considered
• Preferred undergraduate degree in relevant discipline (education) is an asset
• Minimum of two years relevant experience in academic advising, planning or counselling
• Conflict resolution, negotiation and problem-solving skills

Skills

• Empathy: success in this role is routed in an ability to build trust with students and provide the needed guidance and support. Being able to connect with students who have varied, and diverse needs is vital
• Service Focus: maintains a professional and courteous manner with students, instructors, academic chairs, and other internal and external customers. Displays strong communication both written and verbal
• Excellence: demonstrates excellence through a conscientious and thorough approach to the work always striving for a high standard that adheres with the laid down policies and procedures. Ability to learn quickly and be flexible to implement changes quickly
• Accountability: takes ownership of the work assigned to achieve a standard of excellence that aligns with the school’s strategic plan and education plan

Classification: ADMINISTRATIVE OFFICER I

Salary range: $58,000 - $69,000

Hours/wk: 40 hours/wk

# of positions: 1

Posting closing date: May 23, 2023

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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