Service Advisor Jobs

What To Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do

• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick up with each customer
• Coordinate the detail of every vehicle prior to delivery
• Conduct Transactions w/ system; walk customers through correction and provide summary
• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes

What You’ll Bring

• Retail automotive service experience preferred
• Perform detailed daily record keeping and reporting
• Willingness to learn new and innovative automotive technologies
• Ability to follow oral and written instructions with attention to detail
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Must maintain a valid Class 5, G or G2 driver’s license for Canada and an acceptable and safe driving record

Compensation
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Full-time Employee Benefits
As a full-time Tesla employee, you will receive:

Full benefits from day 1 for you and your eligible dependents

Extended Health Insurance (including osteopath, psychologist, and acupuncturist)

Vision & Dental Insurance

Company paid Life, AD&D, short-term and long-term disability

Group Registered Retirement Savings Plan (RRSP)

Employee Assistance Program, Sick and Vacation time, and Paid Holidays

Back-up childcare and employee discounts