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Company | TELUS |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Telecommunications,Utilities |
Expires | 2023-07-16 |
Posted at | 11 months ago |
Description
- Creating strong correlation and tracking between efficiency programs and true bottom line benefit
- Leading and facilitating governance forums to ensure strong stakeholder interlock, performance and accountability
- Working with the extended program team to convert key business deliverables and/or strategies into a cohesive compelling narrative for executives
- Collaborating with various internal and external stakeholders to deliver a comprehensive roadmap to achieve our three year vision and transform the way we support our consumer customers
- Constantly being on the lookout for industry and customer trends to find the next best opportunity
- Leading people & process changes as we advance our operational performance and efficiency
- Enhancing executive visibility of results and clearer understanding of barriers and/or where additional support is required
- Systematic approach to solving complex problems
- Passion for storytelling and synthesizing complex business dynamics into a compelling narrative for executives
- Thirst for driving change, challenging status quo and delivering digital first solutions
- Distinct problem-solving, strategic, and analytical capabilities with a proven track record of setting and delivering against key metrics
- With your proficiency with Microsoft (MS) Office (Excel, Word, PowerPoint), Google Suite (Slides, Docs, Drive, Hangouts, etc.)
- Strong collaborator with the ability to rally and lead diverse cross functional teams through change
- Exceptional governance and stakeholder management skills ensuring clear lines of accountability to deliver high quality results in record time
- Solid business insight and an understanding of key financial performance measures
- Previous experience in call center environment and/or within a digital transformation team
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