Senior Specialist, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Senior Specialist, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Overview

• Manage multiple in customer loyalty programs and engagements in market, including regular client discussions and quarterly business reviews in coordination the Issuing and/or Market Development account teams
• Interface with internal and external customers, to effectively communicate and educate on program rules, procedures and best practices
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
• Provide end-to-end project oversight throughout implementation of loyalty projects in market
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Partner cooperatively in a team environment to support the evolution of loyalty programs in market
• Perform project management duties, creating and documenting processes, developing timelines, managing compliance, and supporting risk mitigation with suppliers
• Key customer lead in the delivery of loyalty program management and seamless solution delivery, by anticipating challenges and developing plans to mitigate risk.

All About You

• High level of entrepreneurship, creativity, ownership, and business acumen
• Minimum of Bachelor’s degree required
• Experience managing contracts and creating business cases
• History of navigating ambiguity in an unstructured, high-growth environment
• Excellent verbal, presentation, and written communication skills
• Project management skills, highly organized with strong attention to detail
• Analytical, investigative and problem solving skills
• Strong project management discipline, and experience in program management or client/account management
• Strategic thinker, with the ability to derive actional insights from data to achieve business goals
• Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint
• Previous loyalty experience is preferred; credit card experience not required

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Abide by Mastercard’s security policies and practices;