Senior Consultant, Performance & Results

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.
Summary
The Bell Network Technology Services (NTS) team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of business transformation.
In support of the BCE Labour Strategy, we are expanding NTS Skill’s presence in global centers. This team will help us build technology expertise, and intellectual properties and optimize cost while moving to new ways of working (e.g., Agile, Cloud etc). The Performance Manager role is critical to define, monitor and track the quality measures behind our execution of the strategy.
Key Responsibilities

• Plan, execute and measure all the milestones in the Recruitment, Onboarding and Performance management cycle end to end
• Challenge the status quo and drive continuous improvement initiatives
• Lead all communications and interactions with the global team and manage the internal communication plan for all related matters in the performance cycle
• Identifying improvement opportunities and capital planning requirements and budgets. And working closely with the finance prime to secure, track YEE and mitigate risks
• Accountable for performance management of Global Technology Centres (GTC) through activities including but not limited to the establishment and measurement of key performance indicators across GTC, internal BCE sites, Vendors and other
• Collaborate with Global Technology Centre - Hiring Operations Managers to identify opportunities, challenges and tuning measure to hire and retain the best talent
• International travel may be required
• Provide strategic advice and guidance on the performance management framework to all stakeholders including executive reporting

Critical Qualifications

• Excellent problem-solving techniques, organizational abilities
• Background in defining and measuring SLA including expertise in best in class performance measurement tools with Agile designations
• Expert knowledge of MS Office Excel, Word, PowerPoint, Outlook, Confluence and Jira
• Very strong organization skills, time management, and high attention to detail
• Background in Human Resources management
• Ability to use a diplomatic approach to work with high-level stakeholders and introduction of changes in the process.
• Proven aptitude to manage technology vendors and partners to build a win-win ecosystem
• Strong people leadership skills – at least 5 years of management experience
• Strong written, verbal communication and interpersonal skills
• Ability to prioritize and manage multiple activities at a high level and dive into details when challenges arise

Preferred Qualifications

• Minimum of a bachelor’s degree in a relevant field is required e.g. Business Administration, Operations
• Bell NTS experience
• Program Management/ Project Management certification e.g. PMP, ITIL (an asset)
• Fast-paced, changing working environment, interfacing with a myriad of stakeholders
• Experience working with on/offshore vendors
• General knowledge and ability to use SQL data queries and extract data for analysis
• Familiarity with the Telecommunications domain

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Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Brampton || Canada : Ontario : Burlington || Canada : Ontario : Markham || Canada : Ontario : Milton || Canada : Ontario : Mississauga || Canada : Ontario : Oshawa || Canada : Ontario : Vaughan
Flexible work profile: Mobile
Application Deadline: 05/12/2023
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
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