Senior Compliance Consultant Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The opportunity

The Senior Compliance Consultant (The “Consultant”) supports the Chief Compliance Officer and Director in leading the activities required to be performed by the Canada Segment Individual Insurance and Wealth Products compliance team. The Consultant is guided by Manulife’s compliance policies and standards, including the Regulatory Compliance Management Program. The Consultant will be accountable for ensuring compliance controls are established and evaluated for all compliance requirements and for identifying and detailing compliance issues.

The Consultant contributes to mentoring and developing team members, provides informal leadership to the team, is an escalation point for the business unit and compliance staff and represents the Compliance department on project working groups. The incumbent must have a detailed knowledge of compliance and regulatory requirements, industry issues and Individual Insurance and Wealth business in order to develop and implement solutions that meet compliance and business requirements. This role will interact with Senior Management, Legal Counsel, Segment Compliance, Internal Audit, industry peers and regulators.

Key Accountabilities

• Respond to audits and regulatory examinations.
• Develop, implement, and maintain programs, policies and procedures to ensure that the business units we support meet regulatory and risk-based compliance requirements.
• Maintaining awareness and knowledge of regulatory developments pertaining to the business unit.
• Consult as an active compliance partner on business unit, cross segment and global initiatives and projects to facilitate business objectives while maintaining compliance with regulatory requirements and internal policies and standards.
• Participate in segment, global and/or industry discussions regarding compliance programs and regulatory changes.
• Develop, monitor, and deliver targeted employee training on compliance matters.
• Prepare self-assessments and other reports required by Canada Segment Compliance and business management.
• Respond to sophisticated compliance inquiries and critical issues from all areas of the business unit and provide timely and creative solutions that address the needs of the client, the advisor and Manulife, while satisfying regulatory requirements and Manulife policies and standards.
• Assessing the risk of compliance requirements and providing guidance to the business unit as to potential approaches to risk avoidance or mitigation.
• Identify and implement efficiencies and automation.
• Supervising and assessing the effectiveness of compliance-related procedures and controls and assessing adherence to these controls by the business unit.
• Identify and or report significant regulatory compliance issues, providing mentorship to the business unit as to remediation and raising compliance issues to the CCO.
• Provide informal leadership and direction. Chip in to mentor and department planning and objective setting and the creation of a positive and productive work environment.

Job Requirements (Education, Experience, Knowledge, Skills, And Competencies)

• University degree, industry courses an asset;
• Outstanding knowledge of the technical aspects Individual Insurance and Wealth products, services, distribution channels and operations.
• Minimum 5-7 years of compliance expertise in a financial services organization;
• Excellent verbal and written communication skills: ability to convey sophisticated situations and relationships in a clear and concise manner and communicate optimally with all levels of staff and management.
• Strong social skills for building and managing relationships with peers, management, business partners, senior management, regulators, industry colleagues, etc;
• Good project management skills
• Strong leadership and interpersonal skills to empower others and exert influence across multiple levels of management within the organization regarding required compliance action
• A professional demeanour and adherence to a high ethical standard;
• Excellent investigative and analytical skills;
• Excellent organizational, prioritization, and time management skills;
• Ability to provide clear and effective guidance to staff on relevant compliance issues
• Superior knowledge of various laws, regulations, industry rules and guidelines, and industry practices with respect to compliance issues and the associated risks.
• Excellent analytical, interpretative, communication and presentation skills required for both internal and external industry audiences
• Ability to work independently in a dynamic environment, demonstrate a high degree of initiative, ownership and accountability and a strong sense of meeting deadlines.

Must Be Able To

• Anticipate, act quickly and advance situations of potential risk accordingly.
• Ask pertinent questions and adjust thinking when new facts are found;
• Know or anticipate impact to business;
• Assess information and integrate technical knowledge with sound, practical judgment and make reasonable recommendations and decisions;
• Work optimally with business unit staff of all levels, listening to others and providing feedback;
• Find new ways to address issues, confront barriers and seek out information for the benefit of the business;
• Identify and articulate risk and impact to the business and challenge the status quo for the right reasons;

What can we offer you?

• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Professional development and leadership opportunities.
• A competitive salary and benefits packages.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Championing Corporate Citizenship We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$82,500.00 CAD - $148,500.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.