Security Supervisor - Nights

SECURITY SUPERVISOR

Security

The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.

Position Summary

Reporting to the Security Coordinator, the Security Supervisor supervises and coordinates the activities and personnel of assigned area to maintain security and safety of people and property. Conducts briefing and coordinates training and special assignments.

Time Commitment

48 hours per rotation, which may either be on the day shift (7am-7pm) or the night shift (7pm-7am) with a rotational schedule of 4 days on and 4 days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.

Job Duties

• Available to assist clients with questions or concerns
• Supports Building Supervisor/Coordinator in barring decisions
• Detains trespassers or law violators on-site until arrival of law enforcement officer
• Performs various administrative tasks which include: answering phones, relaying messages, data entry, etc.
• Ensure security members are accountable in maintaining a clean work environment as well as ensuring all security equipment is in working order
• Make assessments of clients based on sobriety and capacity (Inform Building Supervisor)
• Checks doors and windows of buildings to assure they are tightly closed and locked; notes in written log any unlocked doors/windows
• To conduct yourself in a professional manner, be a trusted representative of the DI and provide exceptional service to our clients, members of the community, and emergency services
• Maintain a safe living and working environment through humility, respect and compassion
• Reviews reports from subordinates for completeness and activity needing follow-up; provides written and oral reports to supervisor
• Conducts briefing at the start of new shifts to inform Security staff of pertinent information regarding agency and safety/security matters
• Schedules security personnel to cover designated facilities and shifts
• Keeps a good working relationship with the Security Coordinator and other departments and relates issues such as health and safety, staffing, client and public concerns
• Patrols assigned areas on foot, check for fires, vandalism, suspicious activity or persons or safety/fire hazards
• Investigates and/or reports hazards and unusual or suspicious circumstances to CPS for correction or follow-up actions; maintains contact with CPS
• Performs other related duties as approved by the Directors
• Observes activity and traffic in assigned area to enforce agency rules/regulations; alerts visitors of infractions; removes unwanted or disruptive visitors from agency property
• Supervises the activities of security staff
• Security staff must show composure and humility when handling situations that may require them to remove person(s). They will use non-violent crisis intervention techniques.
• Assists Security Coordinator with scheduling
• Provide frontline support, training and coaching to assist the security staff in performing their duties effectively and with humility
• Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations
• Performs thorough written performance evaluations

Required Competencies

• Experience working in a shift work environment preferred
• Resourcefulness and knowledge of community resources and social support systems
• Excellent communications skills, both verbal and written
• Well-developed interpersonal, conflict resolution and negotiating skills
• Alberta Security license is MANDATORY
• Strong problem-solving skills and the ability to improve projects, programs and processes
• Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
• The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear.
• High morals, ethics and integrity.
• Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Experience with CCTV, access control systems and fire response systems is a must
• Proficient in Office365 and Microsoft Office Suite 2016
• Strong strategically focused analytical skills, good common sense; and capacity to provide leadership
• Demonstrate essential desktop troubleshooting skills
• Eager to learn new systems and adopt improved best practices
• Experience in the human services field would be an asset
• Previous work experience or background in military or law enforcement may replace formal education requirements
• Experience working in distress and/or high-stress situations, which may include emergency response.

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person’s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

Our Compensation

Some of the great benefits the DI has are agency paid:

• Critical Illness Insurance*
• Medical & Dental coverage
• Vacation days
• Long-Term Disability*
• Wellness days
• Sick days
• Life Insurance and Accidental Death & Dismemberment (AD&D)*
• Homewood EFAP
• Employees will be enrolled in a Long-Term Disability, Life and AD&D and Critical Illness insurance program, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

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