Security Operations Centre Coordinator (Full Time), Campus Security

Position Overview
The Campus Security is currently seeking a Full-time Regular Security Operations Centre Coordinator.
Campus Security operates 24 hours per day on a year-round basis. The Employee in the Operations Centre Coordinator position is required to work in the Security Operations Centre 40 hours per week on a set static basis. Regular scheduled hours are on a full-time basis during Monday through Friday, with the hours being determined based on operational need and coordinated with the Security Operations Centre Supervisor, to which this position reports.
This is a non-uniformed position; however, business casual dress is required. The Employee may be required to work extended hours if coverage during a critical incident is required, at the discretion of the on-duty Patrol Supervisor and / or other manager positions in the Department. Overtime shifts may be available.
The Employee is part of a team, however, is required to work on their own for most of their shift. The Employee will deal with complex issues where professional judgement and discretionary decision making will have a high impact at both individual and institutional levels. The Employee is required to understand and work within the operational guidelines of the Campus Security Department and the University of Calgary.
The Employee will experience a very dynamic work environment with high stress factors. Work volume is unpredictable. Tasks range from routine to highly critical. The Employee will be in constant contact with the University community and members of the public. The Employee will advise and provide support to students, staff and visitors on security and safety matters.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):
Communication & University Understanding:

• Dispatch immediate emergency response to all critical life safety situations on campus.
• Provide general assistance and direction to staff, faculty, students, and visitors.
• Respond to all incoming phone calls (emergency, general service, assistance on campus).
• Initiate appropriate response of University personnel as required. (Flood, structural damage, building systems).
• Contact, direct and assist emergency personnel as required.
• Initiate reports involving criminal and other offences, investigate as required.
• Provide emergency contact for staff and students involved in international travel.

Knowledge & Technical Skills:

• Coordinate with the IT Technical Lead, and Access Administrator positions to address system deficiencies or issues.
• Monitor all CCTV cameras and ACS systems
• Identify and dispatch all activated alarms. (fire, fire trouble, mixed gas detection, hold-up, panic, access, intrusion, tamper, door)
• Provide CCTV operational review and support to the Campus Security Lead Investigator
• Provide skilled operation of the 24-hour Security Operations Centre and all specialized computer systems. (Simplex fire panel, Genetec Access systems, Phoenix Alarm system, Resolver Incident Management system, Alertus, TASSTA Radio console

Personal Effectiveness & Teamwork:

• Maintain close working relationships with external agencies (Police, Fire, EMS).
• Provide internal training to Campus Security staff who will be learning the Security Operations Centre.
• Take responsibility for own personal growth and development, health and fitness
• Perform special investigations and other duties as required.

Qualifications / Requirements:

• Candidate must be licenced under the Security Services and Investigator Act.
• Current level C CPR (including AED) and Standard First Aid Certificates preferred.
• Candidates are motivated to ensure the highest standard in customer service is met.
• Experience with Resolver report writing software is beneficial.
• Candidates who proceed past the initial interview stage will be required to provide a criminal records search including a vulnerable sector search. Candidates who proceed past the initial interview will also be required to complete a basic medical assessment which will be arranged through the University.
• Minimum of 3 years work experience related to security service or law enforcement and full time dedicated dispatch operations experience is required .
• Candidates are highly organized with demonstrated problem solving, leadership, and communication skills.
• Candidates should understand current security standards and practices.

Application Deadline: August 04, 2023
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2 .
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website .
The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.
About The University Of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca .
The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ( [email protected] ) and requests for accommodations can be sent to Human Resources ( [email protected] ).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.