Sales Administration Team Lead, Orders And Procurement

Panasonic Canada Inc.

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey.

What Panasonic Canada Inc. Offers

• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Employee & Family Assistance Program (EFAP)
• Employee Purchase Program
• Education Assistance Program/ Tuition Reimbursement
• Generous Parental Leave Top Up
• Panasonic Retirement Savings Plan (RRSP)
• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Group Retirement Savings Plan (RSP)

Panasonic Canada Inc. Hybrid Work Model

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Team Lead, Order Management and Supply Chain:

Maintains customer service desk for assigned product lines. Provides team leadership and training to order desk team, advising on order processes and policies. Supports the PSI monthly process for assigned product lines. Oversees Hosted administration business processes. Supports special projects/reporting implementation for Major Accounts; ensures special customer service for Major Accounts; backup Order desks for vacation purposes; completes PSI, master data and dealer program requirements where required. Creates Job Aids to support order and purchase management processes.

Please note this is a full-time permanent opportunity.

Office based work will be based out of our Ambler Drive, Mississauga location.

Responsibilities:

Team Lead:

1. Assists in training programs for staff and new hires, supports departmental and company policies and initiatives within the group. Oversees and supports assigned product order desk, including the processing of orders, and training staff.
2. Prepares reporting for Account Managers and Major Account clients. Ensures contract setup and maintenance for Hosted customers. Oversees and implements special projects as required, follows up as required to ensure accuracy and timeliness of project implementation.
3. Runs monthly, daily, weekly reports to monitor the flow of orders, returns and credits for processing and customer requirements of order desk.

Order Processing:

1. Processes dealer, direct and distributor orders from across Canada according to detailed departmental programs. Prepares all associated documentation including special pricing, delivery arrangements and other order processing details. Monitors and tracks special price programs or promotions (i.e., Volume Rebates).
2. Monitors stock availability and advises customers and internal staff of backorders. Allocates distribution of products upon arrival based on pre-determined criteria and/or upon advice of management. Handles special customer requests regarding product orders, back-order information, and delivery schedules.
3. Investigates invoicing problems relating to pricing, rebates, rebates, spiffs, short shipments, freight claims. Corrects any discrepancies in accordance with PCI pricing policies and procedures. Maintains and monitors account credit/debit charges relating to accounts in accordance with established policies and procedures. Processes return authorizations in accordance with departmental policies.
4. Communicates with the Service Department about return orders and processes Warranty product orders.

Account/Sales Support:

1. Acts as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, and finance staff.
2. Supports internal account managers with enquiries by providing current and detailed customer information. Sources customer information details relating to account status, distribution status and any other sales related issues.
3. Tracks order status, monitors stock and replenishment levels.
4. Updates customer master files provides back-order reports by customer (weekly and/or monthly) and other ad hoc reports to key account managers to facilitate Account Manager's forecasting requirements.

PSI:

1. Administers the PSI processes for assigned product categories monthly within IBP, involves running reports for product procurement, resolving material master issues relating to PSI for assigned product categories.
2. Using SAP and IBP formulates PSI recommendations for management review and upon approval prepares orders for factories and or local suppliers. Updates sales forecasts as requested and ensures product purchase levels are kept within inventory budget. Monitors and reports monthly PSI actual versus budget.
3. Prepares associated reports, and analysis as required. Updates and maintains Material Master Load Sheets, changes to carton weight and measure, vendor number, or country of manufacture. From time-to-time transfers stock in SAP to fill orders, transfers to fixed assets, or Master Sales Sample.

Hosted Billing Monthly:

1. Ensures that accurate and timely processing of the hosted billing program. Maintains and adheres to strict timelines for electronic and manual programs for hosted billing monthly.
2. Updates and maintains hosted contracts with service and credit departments. Debits and credits hosted contracts in error where required according to Ziptel and hosted contract information details.

Backup Support:

1. Provides backup support of order desk duties due to illness or vacation. These duties may include, receiving customer enquiries by fax, phone, or email. Using SAP or other systems confirms pricing, inventory availability, product part number and substitution, minimum order levels, returned goods status, and provides quotations as required.
2. Refers new customer leads to Account Managers, and existing customers to dealers, or suppliers. Maintains filing systems as required for the desk.
3. Maintains a broad knowledge of available products, accessories, for various product categories to provide quality support. Provides backup support to team members in the event of illness or vacation of the sales administration manager.
4. Provides expertise in the team resolution of escalated issues and makes recommendations.

The Successful Candidate Will Have:

1. Community college diploma in Business or equivalent is required.
2. Minimum 5 years of related work experience with 3 years as a Team Leader or equivalent.
3. Working knowledge of SAP SD and Material Planning Software such as IBP and/or APO is a must.
4. Other computer skills knowledge including MS Office (Word, Excel, PowerPoint, Outlook, and Salesforce) would be considered an asset.
5. Excellent problem-solving skills to consider more detailed alternatives, resolve escalated issues and make complex recommendations on inventory levels/billing issues/PSI.
6. Knowledge of data entry, supply planning component of IBP system, report generation would be considered an asset.
7. Excellent interpersonal and communication skills required to communicate information to external and internal stakeholders.

How to Apply

Please include a PDF copy of your current resume.

Diversity, Equity, and Inclusion at Panasonic Canada Inc.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees

AODA Policy

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for

job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.