Repair Order Coordinator Jobs

WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
The Repair Order (Service) Coordinator will coordinate and maintain pump service, repair, and parts quotations. The successful incumbent will also process sales orders and follow product through all stages of processing.
Duties & Responsibilities
Repairs, Parts, and Field Service

• Where necessary, acquire parts list, manuals, drawings, and special service instructions etc. required for shop to dismantle prior to commencement of disassembly
• Using Millwrights’ evaluation/reports, produce detailed quotation including pictures, causes of failures, scope of work and parts required, and customer requested data
• Liaising with Inside Sales Reps to seek out replacement cost/quotations to compare repair quote to replacement prices
• Liaison with customers as jobs proceed through the shop
• The conception of repair requirement(s) from customers or sales force, logging the information into our CRM, Maximizer
• Work with project scheduler, shop, and outside contractors to schedule jobs per customer requirements and our quotation
• Responsible for the processing of repair, field service and parts orders from:
• Where necessary, coordinate communication between Sales Reps and customers regarding repair and/or service requirements
• With guidance from Millwrights and reports, seek out required scope of work or parts needed on all repairs including controversial issues of product condition (i.e., weld or replace)
• After receipt of approval to proceed, process job through system by part number creation and bill of material for each work order, writing requisitions for material and services
• Where necessary, receive or seek out repair instructions from customers and/or sales force
• Seek out costs for any and all labour, parts etc. and establish selling price per company policies and sales management guidelines
• Seek out approval from sales force or customer

Shop Support

• Work with Service Centre Manager to ensure smooth workflow on shop floor
• Work with shop personnel to ensure proper procedures and parts/supplies are present to conduct and complete the service job

Requirements
QUALIFICATIONS
Essential:

• Excellent attention to detail
• A positive mindset with a strong technical aptitude and a general understanding of industrial processes
• Must be driven and determined to win orders
• Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
• Must take ownership of own actions and demonstrate initiative
• Be able to “think on your feet”, problem solve, and demonstrate creativity
• Excellent planning, organizational, and time management skills
• A minimum of 2-5 years of related experience
• Excellent interpersonal and communication skills
• Must be a collaborative and a supportive team player
• Must exude an enthusiasm, passion, confidence, and an optimistic attitude
• A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity, and innovation
• College Diploma in a related field

Desirable:

• Working knowledge of fluid handling equipment and technical/mechanical processes
• Working knowledge of industry products, systems and applications is an asset; specifically, fluid mechanics and dynamics, and rotating equipment/machinery

WORK ENVIRONMENT

• Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
• Daily customer and inter-departmental/branch communication via telephone calls, emails, and virtual meetings
• Fast-paced environment in a dynamic competitive industry

Benefits
Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?

• Competitive remuneration including base salary
• Competitive vacation
• Annual health & wellness subsidy
• Company Group RRSP with employer matching
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision

FUN FACTS

• We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
• The average employee tenure is 11 years
• We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.