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Order Management Assistant Jobs

Company

Compunnel Inc.
Address Guelph, Ontario, Canada
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-07-07
Posted at 11 months ago
Job Description

Job Name : Customer Service/ Order Management Assistant

Location : 180 Watson Pkwy S Guelph, ON N1L 1P4, Canada

Duration : 6 Months Contract Temp to Permanent Job as per performance

Shift: 8:00 am to 5 PM Monday – Friday

Can Be Remote in few days after joining


Job Responsibilities :


JOB PURPOSE AND IMPACT:

  • Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
  • In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
  • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
  • Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
  • Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.*Assist in updating internal stakeholders on order status and any issues.
  • Support the generation of order related documents as outlined in established processes.

Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. *Other duties as assigned**Minimum Qualifications*High school diploma, secondary education level or equivalent*Two years of related work experience.