Remote Operations Manager Jobs

Overview
This Remote Operations Manager will establish, deploy, and, ultimately, lead a team that will support remote monitoring and response services ATS Global Service. This includes standing up an operations center, specifying service capabilities, organizational structure, resource requirements, commercial model, deployment timeline, and other elements. This person will be responsible coordinating with stakeholders to ensure successful implementation of initiatives through timely planning, scheduling, and risk mitigation.
Essential Job Duties

• Ensure project related documents are distributed to team members and action trackers or other dashboards are updated in a timely manner.
• Organizes project meetings, as required, and assist with capturing and distributing meeting minutes
• Define, deploy, and drive the remote operation center service offers, processes, and tools throughout ATS Corporation with a primary focus on real time production asset monitoring, alarm management, implementing centralized call center & technical service functions, and other duties.
• Identifies critical issues and problems, identifies corrective actions, and follows through to completion
• Develop, monitor and update schedule and project trackers as necessary
• Provide financial forecasts as necessary and track conformance to budget and schedule
• Prepare necessary presentation materials for meetings
• Support the development of change management activities to support implementation efforts
• Establishes clear remote operations center metrics and objectives, tracks performance against goals, and informs senior management of results
• Lead the build out of the physical space and technology requirements for the remote operations center.
• Develop remote ops charter documents and clearly articulate the problem/opportunity statement, current condition of the business, future state and targets for improvements.
• Manage relationships and ensure alignment with key divisional stakeholders.

Experience/Skills

• Ideally a combination of the following background: services, sales, project management, strategic planning and customer service
• Strong influential leadership and collaboration skills
• 10+ years of experience in technical/business/ roles with strong services, manufacturing experience & IT knowledge

Education And Qualifications

• Software and/or network engineering experience required
• Project Management Professional (PMP) preferred.
• A Post-Secondary college diploma, engineering degree or equivalent.
• Proficient in Microsoft Project, PowerPoint, Word, Excel, and Outlook.

Join the Winning Team at ATS Automation , a great place to automate your future! Take your place among the best in the business, and grow your career with the Global Service division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.
We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.
Why Join ATS?

• Social Club that offers BBQs and other social events throughout the year
• And much more!
• Be a part of a global organization that is a leader in its industry
• Work with other bright, talented people and discover opportunities for professional growth
• Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
• Ability to participate in a variety of charitable events
• Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.