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Public Services Assistant Jobs
Company | The University of British Columbia |
Address | Greater Vancouver Metropolitan Area, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-10-14 |
Posted at | 7 months ago |
Staff - Union
- Performs library opening and closing procedures as assigned. Maintains the appearance and environment of library and CLC spaces which may include outdoor spaces. Regularly tidies library spaces and furnishings. Cleans public computer screens and peripherals, microform equipment, white boards, labelling equipment, and furnishings.
- Performs moderately complex work at the circulation desk as scheduled which may include evenings and weekends.
- Interprets patron and circulation records and modifies records where appropriate. Accepts and responds to queries on library policies and procedures. Explains and enforces applicable library policies and procedures.
- Acts as an initial resource person by providing information services to library users, responding to inquiries and complaints, and resolving disputes. Answers directional, known item, basic, and information requests regarding library holdings, programs, and services. Demonstrates how to navigate UBC Library catalogue and website as well as other relevant resources such as booking of study rooms. Refers in-depth or complex queries to librarians or other units, as appropriate. Monitors CLC Help Desk email as needed.
- Operates, assists, and provides basic troubleshooting of equipment, computer hardware, software, and connectivity problems for library users, including CLC lab spaces. Liaises with appropriate units to resolve complex problems related to equipment and technology.
- Operates copiers and printers, and assists, instructs, and resolves problems for library users related to printing and copying technology. Performs routine maintenance and troubleshooting, including placing service calls and working with service personnel to solve maintenance problems.
- Charges and discharges library materials and equipment. Checks returned materials for holds, damage and completeness. Places holds, recalls, storage requests, and processes rush cataloguing requests. Assists patrons in completing processes related to equipment lending, guest IDs, and other activities related to access. Conduct follow-ups with library users where necessary. During evening and weekend work, serves as the sole desk attendant and is responsible to problem solve all issues related to patron service, the coordination of student assistant activities, and emergencies.
- Monitors in-house library traces for missing library items and items listed on the online “Missing in Transit” list. Contacts library users after trace is concluded. Provides status reports for missing items to librarian responsible for print collection for possible re-order.
- Troubleshoots computer hardware and software problems, printer and other systems-related problems, and communications network problems. Refers unsolved problems to the Library’s systems helpdesk and follows up to ensure staff are informed and problems resolved.
- Files updates to looseleaf services and other supplemental library materials.
- Assists librarians with monograph acquisition by checking the library catalogue, summon, or other relevant sources for possible duplication of titles.
- Serves as backup in retrieving and copying document delivery and interlibrary loan request materials. Searches the library catalogue and related resources for available copies, retrieves library materials, and copies or scans and transmits library materials as required.
- Organizes and maintains the collection including shifting materials to accommodate growth and planned moves of library materials. Prepares for planned moves by measuring the linear footage of existing collection. Edits online records related to book moves, to ensure the correct status, material code, location, etc.
- Performs basic troubleshooting on library equipment including copiers, printers, computers, micro reader/printer, and staplers. Stocks, cleans, and orders supplies as needed. Provides operational assistance on equipment and reports more complex problems for resolution and arranges for equipment repairs.
- Performs moderately complex duties related to stacks maintenance, collections maintenance and preservation, including shelving, dusting and vacuuming books and shelves, and processing and transporting materials.
- Performs other duties related to the requirements and qualifications of the job, carries out essential duties of the PSLA colleagues during vacations, or other absences, as assigned.
- May assist with the processing of gift items. Checks library holdings for duplicates, missing, or damaged volumes as required.
- Serves as backup with routine mail services. Collects, opens, sorts, date stamps, and distributes incoming mail, and collects and processes outgoing mail.
- Prepares library materials, such as tattle-taping, barcoding, pamphlet binding, spine-labelling, stamping, etc. Enters circulation and processing data into UBC Library systems.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
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