Project Manager, Creative Services

The Project Manager is the day-to-day, primary contact for customers as it relates to all phases of pre-production, production and post-production, while ensuring exceptional customer experience and quality of work. Creative agency experience is preferred but not required – a great opportunity for a more junior applicant to support growing business into 2023 and beyond!

Responsibilities

• Bachelors and/or post-graduate degree in Communications, Advertising, Media Studies or a related field (a combination of education and experience can be substituted)
• Dedicated to working hard and meeting deadlines while championing quality control
• Exceptional customer service skills and works well in a team environment
• Creative, solution oriented and passionate about bringing new ideas to the table
• Customer focused and eager to learn
• Strong communication skills
• High level of accuracy and meticulous attention to detail
• Excellent organizational skills, ability to plan and prioritize workload
• Strong ability to multitask
• Strong proficiency in Microsoft Office - Excel, Word, Outlook, PowerPoint
• 2+ years of experience in an office and/or agency environment (previous production experience is an asset)

Qualifications

• Strong verbal, written, and organizational skills
• Strong business acumen in project planning and management
• Bachelor's Degree or equivalent experience

Job Duties

(* denotes an “essential function”)

• * Arranging client product shipment, and manages any follow-up inquiries to ensure it arrives on time
• * Leading client calls (program kick-off call, pre-production call)
• * Leading development of all pre-production documents
• * Working collaboratively with all internal teams to deliver on the brand’s style
• * Leading internal client briefs as a passionate brand champion for all their clients
• * Keeping all content program information up-to-date using Tag Canada’s program management software
• * Primary contact for customers as it relates to photo and video production to ensure exceptional quality work and customer experience
• * Running production date for all clients (get clients settled upon arrival, join virtual studio for remote clients, etc.)
• * Secondary contact for customers as it relates to sales

At Tag, our people make us exceptional. If you believe that the combination of different ideas, experiences, backgrounds and skillsets create a great place to work, then you belong here. We believe it and even our clients tell us that it is the creativity, flexibility and drive of our diverse workforce that sets us apart.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers. We have a dedicated team working every day to make Tag a place where everyone feels welcome, supported and appreciated. We back this up with consistent training, mentorships opportunities, open discussion forums, paid volunteer days, events and partnerships.

Life is a great balancing act. Work should be fun, and you should be celebrated. Here, you will work alongside some of the most innovative and creative minds in the industry, with some of the most influential brands across sectors, to bring creative ideas to life and to positively influence the way our clients communicate with their customers. You have access to the tools, technology and people who are on the forefront of creativity in the marketing space, with work that wins awards and earns recognition.

It is the policy of Tag to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.