Producer, Creative Services - 1 Year Contract

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…
• We love books and all things beautiful

We Play By The Following Rules

• We give back to the communities in which we operate
• We seek to ignite creativity and innovation every day
• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work

The Producer, Creative Services is responsible for the planning, execution and management of a range of Indigo’s creative projects. This role will work closely with creative studio partners and cross functional business units to ensure the Indigo brand is strong and cohesive, and will set and maintain the bar for creativity at a level that is amongst the top tier within the retail e-commerce industry.

KEY PERFORMANCE METRICS

• Meet project deliverables according to internal client expectations, on time and on budget
• Continuous development of professional relationships with creative studio partners, Internal Clients and External Vendors for the purpose of meeting project deliverables

Key Accountabilities

Functional

• Coordinate the approval, preparation and distribution of all final asset
• Collaboratively build and develop strategic solutions with the Creative Senior Leaders and internal teams
• Ensure key brands, priority product and product features are briefed in with clarity from merchants, to ensure optimal and effective creative execution
• Communicate the vision and mission of projects to internal team members and clients
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Keep track of new updates and design, communicating changes within projects as needed
• Plan, coordinate and guide the Creative Team on the completion of tasks
• Continually search for ways to enhance the process effectiveness
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Control and build timelines into the workflow process to allow for revisions and modifications
• Manage project quality, budgets and schedules
• Define project scope, timelines and workflow
• Lead daily/weekly internal status meetings to ensure workflow is on schedule
• Support Creative Director in defining creative processes to effectively deliver quality creative in fast paced environment
• Work collaboratively with creative lead assign projects and manage team resources
• Proactively identify and anticipate customer expectations and needs
• Consider timelines and design needs and communicates to other departments
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Encourage others to freely share their point of view and be open to feedback
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Collaborate with others to drive flexible and iterative solutions, quickly and easily

Cultural

• Embrace, champion and influence change through your team and/or the organization
• Celebrate diversity of thought and have an open mindset
• Model Indigo’s beliefs and convey a positive image in everything you do
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

SCOPE

Reports to: Director, Creative Services

KEY RELATIONSHIPS

Internal

• Front End Production
• Merchandising
• Digital Product Design
• Creative
• Marketing
• Merchant groups
• IT

External

• Freelance photographers and stylists
• Video Editors

Qualifications

Work Experience / Education / Certifications

• Knowledge of Adobe CC software
• PMP certification considered a strong asset
• College diploma or university degree in a similar or related field
• At least 5 years’ experience in a similar, project management role, preferably in retail lifestyle cross category business

Competencies / Skills / Attributes

• Strong time management skills with a proven ability to focus on priorities, juggle multiple tasks and meet deadlines
• Desire for continual improvement
• Self-motivated and proactive
• Knowledge of digital products and workflow
• Design or development background an asset
• Hands-on approach
• Creative and innovative approach to problem solving
• Demonstrated ability to solve complex problems efficiently
• Strong verbal, analytical and interpersonal skills
• Passion for quality design and innovation
• Excellent communication skills
• Enjoy working in a collaborative environment
• Impeccable attention to detail and highly organized
• Expert ability to manage multiple projects simultaneously
• Responsible and capable of meeting tight deadlines

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

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