Performance Monitoring Lead Specialist ‎

JOB PURPOSE
Performance Monitoring Lead Specialist
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges, which require some analysis to understand and resolve, and addressing issues escalated from junior levels.
They undertake complex operational activities including developing/ updating reporting tools, controlling the reporting systems, preparing required complex reports using various reporting systems, discussing performance results and recommendations with concerned internal stakeholders, and conducting awareness sessions
Roles And Responsibilities
Key Accountability Areas
Key Activities
Organizational Performance Monitoring and Reporting

• Update the organizational performance management reporting tools for monitoring purposes
• Control the reporting systems (Tableau, S+)
• Review ZATCA’s KPIs dashboard to report results and gaps
• Follow-up on the implementation of corrective/ remedial actions
• Prepare awareness materials and conduct awareness and educational workshops to enhance capabilities in organizational performance
• Collect and consolidate data from all functions on a periodical basis ensuring correctness and integrity to monitor and report on organizational performance
• Research and keep abreast of international best practices to identify latest trends, methods and approaches used for data reporting
• Conduct meetings with senior leadership and concerned external stakeholders (e.g., ADAA, Ministry of Finance) to discuss results and recommendations
• Develop and/or update the reporting framework to ensure standardized and consistent reporting
• Prepare needed weekly/ monthly/ quarterly/ yearly reports to relevant internal (i.e., BoD, other functions) and external (i.e., Ministry of Finance, ADAA, Royal Court, etc.) stakeholders in an accurate and timely manner highlighting ZATCA’s strategy’s performance, achieved results and deviations

Organization and Operations

• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Perform other duties as requested

People Management

• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
• Train junior staff on the different job activities to ensure transfer of know-how, when applicable

Job Qualifications And Requirements
Job Title
Knowledge And Experience
Education and Certifications
Performance Monitoring Lead Specialist
A minimum of 4 years of relevant experience
Bachelor’s degree in Business Administration, or equivalent is required