Part-Time Its Case Resolution Specialist (3 Positions Available)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department
Client Care Service Desk (James Wong)
Position Type
Part-Time Support
Salary Range
$30.48-$35.33-Hourly
Scheduled Weekly Hours
24
Anticipated Start Date
September 02, 2023
Length Of Contract
n/a
Posting Information
Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.
Posting Closing Date
July 28, 2023
Please note: jobs are posted until 12:01 am on the job closing date.

• Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***

The ITS Case Resolution Specialist for the Information Technology Services (ITS) department needs to independently plan, analyze, diagnose, research, correct, resolve, communicate and document support for hardware, software, applications and services provided to the College community. Particularly, this role is responsible for the analysis and trend identification of recurring issues and participates in the creation, maintenance and support of ITS Knowledge Base articles and support documentation. The incumbent is a case resolution specialist and owns the lifecycle of a received case to Information Technology Services from creation to resolution.
Required Qualifications

• Minimum two (2) year diploma or equivalent Computer Systems Technician;
• Minimum two (2) years’ experience as a technical client service representative; including 1 year of concurrent experience as a computer technician and client facing front-line client service supporting IT services and technology.

Anticipated Weekly Schedule

• Vacancy is for P20041, P20042 and P20043
• Wednesday-Friday 8 (eight) hours each day
• This position is paid at Payband G Comparator
• Monday-Wednesday 8 (eight) hours each day; or

This job requires occasional or regular onsite work.
This position is subject to the terms of the Part-time Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/06/2019-21-PT-Supp-Staff-CA_FINAL_EN.pdf
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.