Operations Performance Specialist Jobs

Requisition ID: 343030

Position Number: 20060762

Posting End Date: August 30, 2023

City: Winnipeg

Site: St. Boniface Hospital

Department / Unit: Chief Financial Officer

Job Stream: Non-Clinical

Union: Exempt-OT

Anticipated Start Date: ASAP

FTE: 1.00

Anticipated Shift: Days;Other

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care .

Position Overview

Coordinates health service delivery and clinical operational performance delivered across services and support functions based on data to address areas of most impact on patient experience, care team wellbeing, or reducing costs.

The Specialist functions as a member of the leadership team, reporting to Executive Director Support Services & Chief Financial Officer. S/He is responsible for leadership, consultation and coordination of activities related to health services delivery at a local level. S/He will play a lead role in supporting clinical operational initiatives as required. S/He liaises and develops effective and collaborative working relationships with local, regional, and provincial stakeholders to enable better integration of services.

The specialist will work with teams comprised of health service delivery leaders, clinical staff, contract staff, other Specialist staff and other stakeholders (e.g. regional staff, physicians) to support operational improvements and implementation.

The Specialist will: cultivate and model a culture of client service; provide capacity to support planning and improvement initiatives, including but not limited to identify and lead business process improvements to generate organizational efficiencies; deliver analyses, financial planning, reporting, and business performance management information to the Hospital leadership team(s); counsel and develop organizational leaders’ understanding of the business performance implications of proposed decisions and activities; engage with analysts to prepare needed data and reporting to inform management, and work across areas to collaborate on and communicate best practices and business efficiencies.

Experience

• Five (5) years of experience in a health-related setting engaging stakeholders to identify and implement opportunities for business improvement, including applying lean transformation framework concepts.
• Experience in the implementation and evaluation of policies, standards, protocols and/or frameworks.
• Experience in coordinating entry level positions.
• Five (5) years of experience directly supporting management in decision-making by providing effective and innovative data-driven business analyses.
• Experience engaging stakeholders to identify and implement opportunities for business improvement, including applying lean transformation framework concepts.
• Experience in and knowledge of principles and techniques of systems thinking, research and analysis, with the ability to apply to health service delivery.

Education (Degree/Diploma/Certificate)

• An equivalent combination of education and experience may be considered.
• Lean Six Sigma certification or equivalent certification in quality processes is an asset.
• Post -secondary degree in a relevant discipline such as health or social sciences or management required with additional postgraduate education (certificate or higher) in a related discipline such as management, economics, public or business administration from an accredited education institution.

Certification/Licensure/Registration

Not applicable

Qualifications And Skills

• Strong verbal and written communication skills.
• Ability to work as part of a team.
• Ability to take initiative that demonstrates innovation.
• Knowledge of change management principles.
• Ability to work independently.
• Ability to perceive the relationship, linkages and interdependencies between business, portfolio/program-related and operational processes.
• Ability to develop effective collaborative and consultative relationships with internal and external stakeholders.
• Demonstrated critical thinking/problem-solving and decision-making skills in response to a variety of simultaneous demands.
• Proficiency in use of MS Office (Word, Excel, Outlook and PowerPoint).

Physical Requirements

• Must be willing to work some flexible hours.

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.