Medical Aesthetic Regional Trainers (On)

The Company

In the L’Oreal Dermatological Beauty division, we make a difference to the lives of millions of consumers by improving the health and beauty of their skin, through every stage of life. Our brands (CeraVe, SkinCeuticals, Skinbetter Science, La Roche Posay and Vichy) lead the way in skin care innovation, offering safe and effective products and services that deliver their promises. We invest heavily in research and development, and co-create our products with health professionals, scientists and the 90,000 dermatologists we serve around the world. We also design connected beauty experiences, harnessing intelligent technologies to empower people to take control of their skin health.

Our mission is to make a positive impact on people's lives. We are driven by human values of trust, respect, and authenticity. Our teams work in a dynamic, supportive environment and work on meaningful projects that are changing the future of medical beauty. If you want to lead in innovation, technology, and research, and you care about collaborating with passionate colleagues, serving communities, and acting for the planet, please join us!

Summary: Under the direction of the National Education Manager and in close collaboration with the Regional Sales Manager, this position will be responsible for executing in-office training sessions and educational seminars designed to enhance the knowledge of the SkinCeuticals brand, protocols, science, hands-on protocol training, and selling techniques to our external customers.

Responsibilities

The SkinCeuticals Medical Aesthetic Regional Trainer - Central represents the brand both on a large public scale, within a virtual environment and within our customer’s offices. They must possess and exemplify a professional attitude and lead with integrity. This position must be able to execute impeccable presentations, aligned brand verbiage and represent all touchpoints that align to SkinCeuticals as the #1 Global Medical Aesthetic Brand.

Training Delivery

LIVE SEMINARS:

• Co-facilitates large group, customer facing seminars (10-125 people), with Senior Aesthetic Training Manager and or Director, in the field utilizing tools and assets provided and delivers consistent messaging as designed on topics including, but not limited to product knowledge, professional protocols, science, selling techniques, and hands-on training focusing on Chemical Peels.

Virtual Seminars & Specialized Training

• Deliver customer facing virtual seminars to our B2B customers (10-125 people) utilizing tools and assets provided; and delivering consistent messaging as designed on topics including, but not limited to, product knowledge, professional protocols, science, selling techniques, chemical peeling and assisting hands-on pre-learning courses.
• Coordinates with National Education Manager to deliver virtual trainings, as deemed necessary, with contractual strategic partners including Flagship accounts, National Account partners, SkinLabs and other high potential opportunities identified by the local sales professionals.
• Delivers excellent education via streaming services (ZOOM and TEAMS) and exemplifies SkinCeuticals branding displays and appropriate product positioning.

In-office Trainings

• Optimizes time in territories by collaborating with local sales team members
• Coordinates with local sales team to deliver in-office trainings in all clinics with bigger focus on high potential clinics and strategic partners including Flagship accounts.

Program Development (in Collaboration With NATIONAL EDUCATION MANAGER)

• Assists in the research, development, and delivery of new training programs in accordance with needs assessment performed in the field, including expanding current programs
• Contributes to current training programs, as needed, with ideas for new product materials, training materials, participant tools or other new techniques to meet the needs of our external customers.
• Keeps abreast of competitors’ activities and actively shares information and ideas that will impact future success.

Operational Responsibilities

• Manage logistics for field-based in-office training schedule
• Maintains a stocked, clean, and organized detail bag(s) to support in-office trainings and virtual trainings,
• Prepares monthly reports, which will include, but are not limited to, a calendar of training activities, budget, a summary of feedback from trainings, and all corporate required forms such as expense reports.
• Maintains clear, consistent, and proactive communication between sales, leadership, and customers in correlation to in office training initiatives
• Enters in-office training and virtual participants into Salesforce or/and Veeva for tracking purposes within 2 weeks of seminar date; enters in-office training activities into SFDC within 1 week of training for tracking purposes.
• Sets up all displays, participant guides, demonstration products and table center pieces at in-office trainings consistent with leadership directives and plans for consistent delivery of content

Meetings And CONGRESSES

• Attends SkinCeuticals local congresses based on the need and in collaboration with Medical Affairs.
• Regularly attends trainings offered through L’Oreal Canada (MyLearning) to broaden scope of expertise.
• Regularly attends meetings when required.

Experience / Abilities Required

• Undergraduate degree (preferred)
• Ability to manage multiple priorities and work independently
• Valid Canada driver’s license
• Minimum 2-4 years hands-on training experience and/or equivalent related work and educational experience
• Must be able to travel to in-office training sessions, sales meetings, congresses, corporate office as necessary to meet the training objectives and business needs of account executives and accounts. Travel is 70% of role.
• Bilingual candidates encouraged to apply
• Must hold active aesthetics license

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

L’Oréal Canada is an equal opportunity employer for all.