Managing Director, Canada Jobs

Position Overview
The Managing Director, in accordance with the Company’s global vision and strategy, will have full P&L responsibility and be charged with driving the Company’s strategy to manage and grow the business in the country. Key elements of the mission will also include strengthening all retail, business sales, and direct marketing channels, (such as e-commerce), and organizational capabilities. The MD must bring the business acumen and leadership stature to inspire and lead the existing teams and to take the lead in bringing the brand to the next level in Canada. S/he will be a visionary who understands how to maximize sales, gain market and wallet share and leverage business development opportunities throughout the region.
S/he must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. S/he will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. MD must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.
S/he must understand luxury and serve as a passionate leader in shaping the future of the business and brand experience while creating a dynamic organization that develops clients and drives an exceptional client experience.
Key Accountabilities
Strategy

• Analyze and assess the changing client demographics and desires in order to identify future growth opportunities throughout the local markets including both local and tourism markets.
• Work closely with Headquarters and Zone leadership team to promote the company’s vision.
• Formulate and implement a strategy to ensure that the appropriate mix of product is represented and sold within the country.
• Bring a truly innovative approach to the current business strategy in order to develop a fully integrated multi-channel business to the country.

Sales

• Drive business through key product pillars
• Take action on TEI performance and client feedback to improve customer service.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role with the teams and managing top client relationships.
• Ensure Tiffany client experience expectations are being delivered at all times.
• Manage sales growth, operations, and client development for each channel through direct reports.

Operational Excellence

• Take action on TEI performance and client feedback to improve customer service.
• Demonstrate sales leadership by playing an active role with the teams and managing top client relationships.
• Ensure Tiffany client experience expectations are being delivered at all times.

Talent

• Develop and coach the management team.
• Continuously train, coach, develop and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Develop and maintain excellent working relationships with the internal team, regional and company headquarters, and key clients through strong interpersonal skills and a hands-on, market-oriented approach.
• Partner with the Leadership Team to develop and execute a Talent Action Plan
• Manage and motivate the team to consistently achieve or exceed monthly targets.
• Elevate and hire talent to ensure a winning team and create a best in class service & selling organization.

Required Qualifications

• A belief in and an understanding of luxury branded products.
• A demonstrated track record of success leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
• Customer-centric with an ability to drive a unique and consistent customer shopping experience in all stores.
• Strong conceptual thinker with a pragmatic approach to driving day-to-day operations.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• English
• A strong problem solver with an ability to make decisions or drive decision-making.
• Executive with more than 10 years luxury/consumer goods business management experience.
• Bachelor’s degree in a related field.
• Knowledge and experience of luxury/consumer goods including jewelry, apparel, accessories or cosmetics that operates within a multi-channel environment.
• Strong leader with the ability to assess, attract and develop talent.
• Recent business unit or general management experience with full P&L responsibility
• Previous successful experience working within a subsidiary.
• Strong business and financial acumen.

Preferred Qualifications

• A college/university degree