Manager, Support Services (2023-0449)

Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Learning and Responsibility guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today!

The Opportunity

This position is responsible for management oversight of Support Service areas within the assigned portfolio. It reports to a Director of Operations, and participates as a member of the Director’s portfolio/site operations team, as well as serves on the Carewest Managers of Support Services committee. Support Service areas monitored through Accommodation Standards include:

• Personal services – Hairdressing & Barbering
• Safety services – Building Code Requirements & Contingency Planning
• Physical environment – Physical Plant Services, Grounds and Horticulture, Waste Management
• Hospitality services – Food Services, Housekeeping, Laundry & Linen

This position may also take the lead role in other unique services areas that include Gift Shop Operations, Shipping, Receiving & Surplus, Clinical Engineering and Transportation Services as assigned, and is an organization-wide resource in assigned area (s). This position ensures that consistent work practices and standards follow the policies and procedures set out for all support service areas. This position is required to work collaboratively within the interdisciplinary team to ensure that legislation, accreditation, accommodation, and health and safety standards are maintained across the organization. In support of Carewest’s Frame of Reference and Site Operational needs, this position identifies and works towards the resolution of related site and organizational non-clinical issues to drive and exceed organization-wide standards. Responsible for other related duties and projects as required.

Position Details:

Bi-weekly Hours: 77.50

FTE: 1.00

Shift: Days

Shift Times: 0800-1615

Union: Non-Union

Rate of Pay: According to qualifications and experience

Qualifications & Experience:

• Previous management/supervisory experience of 2-3 years preferred.
• Demonstrated leadership experience including implementation of change, excellent oral and written communication, and a proven track record of achieving required outcomes through positive collaboration.
• Post-Secondary Diploma or undergraduate degree in hospitality management, supply chain, procurement, building operation, business, or other related fields preferred.
• Experience with Microsoft Office applications required
• Minimum 5 years of relevant experience in one or more of service areas with progression demonstrated in complexity and scope of service.
• Relevant and equivalent combination of education and experience may be considered, including on-job experience and trades certificates

About Carewest:

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.