Support Services Manager Jobs

JOB SUMMARY:

Reporting to the Site Leader, the Support Services Manager is responsible for recruiting, training and supervision of Housekeepers and Laundry Aides. Ensures that cleaning and laundry tasks are completed up to standard and meeting all legislated regulations and/or Park Place policies. The Support Services Manager will ensure a commitment to Resident safety and to our “culture of safety” as per Park Place Strategic Directions.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Orders supplies and equipment, reports effectiveness of products and equipment.
• Responding to unanticipated events,
• Takes the lead in the Park Place Home’s quality improvement/performance measurement initiatives and processes including follow-up with summary and action plan implementation to meet or exceed housekeeping and laundry best practice and Accreditation Standards.
• Ensuring employees are aware of assignments developed by the employer.
• Maintains supply, production, CQI and other records pertaining to the management of the Housekeeping Department.
• Re-assigning tasks as necessary,
• Ensures applicable staffing levels. Monitors interdisciplinary team collaboration and processes to ensure quality cleaning and laundry services and addresses issues as required.
• Planning, organizing and establishing priorities,
• Focuses on quality of services and safety assurance and improvement by taking a leadership role in Park Place site committees (e.g. Leadership Team, OHS).
• Maintains good relations with employees in other departments.
• Leads the housekeeping and laundry team in:
• Responsible for the safe performance of housekeeping/laundry duties and quality of work life in the Housekeeping and Laundry departments.
• Reports problems to Site Leader with suggestions to address the problem.
• Ensures employees use proper Infection Prevention and Control procedures and Universal Precautions in handling body fluids.
• Using resources effectively and efficiently,
• Assigns and coordinates the work for Housekeepers, and Laundry Aides. Monitors cleaning activities and evaluates Housekeepers’ and Laundry Aides performance.

QUALIFICATIONS AND EXPERIENCE:

Grade 12 and recent related facility housekeeping and/or laundry experience an asset. Equivalences may be considered.

SKILLS AND ABILITIES:

• Equipment: Demonstrates applicable computer skills and knowledge of nursing-related care equipment utilization and management
• Teamwork and Collaboration: Demonstrates ability to work together with others toward shared goals and desired outcomes.
• Communicates fluently in English both verbally and in writing.
• Communication: Ability to intervene effectively to resolve conflict and manage stress and work pressure.

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