Manager, Sales Compensation (14 Month Contract)

As the Manager, Sales Compensation (14 Month Contract), you will provide a strategic partnership with the Sales & Customer Leadership, Strategy, Operations, and FP&A to develop and execute Hootsuite’s Sales Variable Compensation Program that aligns to our overall business objectives, and helps to drive profitable growth. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to VP, Revenue Operations.

WHAT YOU'LL DO:

• Leads the configuration, implementation and ongoing administration of the Sales Incentive Compensation Management System.
• Drives regular Sales Compensation corporate reporting and analytics on Performance Metrics, ROI, Impact v Plan, and Operational Metrics to provide insights to Plan Participants and cross-functional stakeholders.
• In partnership with Sales Operations Leadership, designs SPIFs, employee recognition, and Sales club (Top Parliament Club “TPC”). Designs add-on bonuses and non-cash incentive programs based on new sales strategies.
• Acts as the strategic business partners for the Sales & Customer business units to provide advice, insight, research and analytics to ensure the proactive management of all Sales compensation plans to meet financial and operational objectives.
• Manages the Sales Compensation Specialist to ensure the accurate and timely sales compensation administration delivery.
• Collaborates with Sales Leadership to provide strategic recommendations and solutions on variable compensation design, pilots and enhancements.
• Continually evaluates our Sales Compensation Program to ensure they are competitive, align to Hootsuite’s overall business objectives, helps to drive profitable growth, and reinforces Hootsuite’s Total Rewards philosophy.
• Optimizes existing tool modules and features and implements new tool modules as needed.
• Oversees the calculation of monthly commission, quarterly bonus calculations, and short-term incentive calculations including data compilation, statement distribution, data integrity, and compliance with policy and plans.
• In collaboration with Sales & Customer Leadership, Strategy, Operations, and FP&A, manages the strategy design, program development, plan implementation, and ongoing administration of the Global Sales Variable Compensation Program to drive desired behaviors and align with business goals and strategies.
• Proactively identifies opportunities to optimize the Sales compensation learning experience and delivery of related content/messages through relevant or innovative tactics and tools.
• Develops, implements, and delivers Sales compensation communication and training programs for Sales & Customer leadership, management, plan participants, and the People team.
• Leads, coaches, and grows a Sales Compensation team, providing ongoing mentorship, training, and development.
• Develops and communicates all plans, policies and processes related to Sales compensation to the Sales and Customer organizations.

WHAT YOU'LL NEED:

• Capable of delivering results through others, is good at establishing clear direction, helping others achieve their best work
• Experience with a Sales Incentive Compensation Management platform
• Can identify key issues and relationships relevant to achieving a long-range goal or vision; builds an integrated plan for course of action to accomplish this vision
• Experience with a Human Resource Information System platform
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Advanced Excel skills (including pivot tables, vlookups, data modeling etc.)
• Ability to build inclusive, cohesive teams which apply diversity to achieve common goals
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Significant relevant experience in Sales Compensation Administration, Sales Operations, Compensation Design, Compensation related Analytics, or similar field in SaaS organizations
• Challenge and support others to create results but also develop new capabilities. Successfully develop the capacity and capability of team and individuals on the team
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Experience designing Global Sales Compensation Plans.
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Experience with a Customer Relationship Management platform such as Salesforce

WHO YOU ARE:

• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Curious. You are always learning and seeking ways to make things better.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.