Manager, Operations Fcc (Securities Cage & Mailroom)

Company Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https//clearing.fidelity.ca/

The Opportunity

The Manager of Cage Operations is responsible for managing the client facing and market facing operations teams within FCC and the effective management and leadership of the Operations function, including transaction processing quality and throughput, development and maintenance of appropriate controls, staff planning and utilization and process reviews and improvements. This includes physical securities, CDS deposit and withdrawals, 1933 Legend removals, vault maintenance and mailroom activities.

This role is responsible for ensuring that Fidelity's brand and reputation is protected by adhering to Fidelity's compliance and risk framework.

What You Will Do

Financial and Risk Management

• Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
• Provide oversight with external audits and ensure proper actions are taken to resolve all issues
• Represent FCC Ops on market boards, panels, external bodies, seminars, conferences/courses as required. Requires the ability to speak in public form comfortably while upholding Fidelity branding guidelines and expectations amongst industry peers.
• Accountable for identifying issues/risks (financial & regulatory) and resolving or escalating promptly to mitigate further possible exposure to the firm.
• Participates in internal/external audit engagements; assists with remediation of all findings that impact scope of assigned work
• Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings

People Management

• Provide coaching and give feedback to employees in order to meet business objectives and enhance individual performance;
• Understand and demonstrate regulatory and risk supervisory obligations as appropriate to your role
• Ensure team receives the training on the skills and knowledge to proficiently perform the role.
• Engage employees in establishing clear and measurable goals that achieve business results;
• Ensures employees understand the values, policies and procedures of Fidelity and their business unit.

Business Planning

• Provides subject matter expertise and plays a project lead role in corporate and divisional projects and initiatives, including client conversions
• Lead on implementation of products, services and client business as it relates to the functional unit.
• Provides input into business planning and resource planning for their functional unit

Relationship Management

• Partners with external business partners such as 3rd party vendors, custodians to communicate and resolve issues.
• Collaborates with other Operations managers and senior management across internal operations departments to resolve problems or improve processes.
• Works with key business partners/and correspondents on projects and initiatives.

Customer Service

• Deliver seamless customer service through teamwork and collaboration. Continually search for ways to improve customer service, including the removal of barriers and providing solutions.
• Addresses customer needs by involving the right people (resources) at the right time. Actively interacts with external and/or internal customers to identify and anticipate requirements, expectations and needs.
• Be a role model for our employees to deliver stellar quality customer service interactions to our internal and external customers in order to exceed the client expectations and create a positive experience.
• Monitors key performance indicators daily to address factors that may be affecting the customer experience.
• Ensures follow-up with customers to certify that the resolution of problems maintains customer satisfaction and loyalty.
• Monitors the interactions between associates and customers to ensure accuracy of information and manner in which service is delivered.

What We’re Looking For

• Completion of a 3-year post-secondary education or relevant work experience
• More than 5 years’ experience in operations within the financial services industry, preferably within brokerage or correspondent clearing business, including 3+ years’ experience coaching, training, mentoring or leading people
• Experience in banking services or reconciliation background required.
• Experience working on projects with the expectation to influence team members and peers
• Previous experience in a people management role required

The Expertise You Bring

• Builds effective teams; proven leadership qualities
• Strong written and verbal communication skills
• Strong coach and manager to employees
• Effectively managing multiple priorities
• Builds key partnerships
• Strong customer service orientation

Current work authorization for Canada is required for all openings.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following

Awards

• HRDC Best Places to Work 2023
• Canada's Top 100 Employers 2023 (7th consecutive year)
• Canada's Top Employers for Young People 2023
• Canada's Top Family-Friendly Employers 2023 (7th consecutive year)
• Greater Toronto's Top Employers 2023 (10th consecutive year)
• Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program

Designations

• Best Workplaces for Women 2023 by Great Place to Work
• A Canadian Compassionate Company
• Great Place to Work (Dec 2022 - Nov 2023)