Learning And Development Trainer

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Learning and Development Trainer

What is the opportunity?

In this role, you will create and conduct training sessions for all levels (Introduction, Intermediate, Advanced) for the Client Operations team. You will be responsible for all forms of learning including how-to guides, training materials, assessments questions, and video recording. Act as Change Manager in projects such as new system implementation or system upgrade.

What will you do?

• Building and maintaining a network of external partners via professional associations and vendors in areas of expertise to support the development of learning solutions.
• Act/Influence as an informal coach
• Assess the need of training depending on new regulations, procedures or processes;
• Facilitate and help create learning and e-learning content, such as WebEx, videos, or other related material, as necessary.
• Develop and deliver high quality, interactive programs ranging from technical software training to daily workflow processes
• Participate in new business initiatives as a project team member in “training advisory” role and resource
• Demonstrates commitment to teamwork by developing and maintaining strong relationships with business partners and team members collaborating with colleagues across the organization
• Maintains technical knowledge by attending educational workshops, reviewing publications;
• Design and Deliver training solutions for other “identified” Business Partner audiences within RBC objective being to grow knowledge in other roles
• Continuous review and update of existing “Academy” materials
• Produces training schedules, classroom agenda and determines course content;
• Sharing best practices and remains current on emerging industry trends.

What do you need to succeed?

Must-have

• Proven organizational and time management skills
• Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives
• Quick-learner
• Outstanding presentation and facilitation skills;
• Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.
• Good analytical skills

Nice to have

• Deep understanding of the business strategies of the businesses they support;
• Demonstrates effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders;
• Deep understanding of the Investor Services industry
• Thorough operational knowledge of NAV production business unit systems, processes, procedures, policies and operations
• University or post-graduate degree with 5+ years experience in Fund Accounting/NAV Production

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent career development and progression opportunities
• Opportunity to collaborate with other business segments within the bank
• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Competitive compensation
• Working with an exciting, close-knit, supportive & dynamic group
• A comprehensive Total Rewards Program including bonuses and flexible benefits

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-16

Application Deadline:

2023-05-29

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.