Learning And Development Portfolio Manager

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Role: Learning and Development Portfolio Manager

Professional Responsibilities:

Learning and Development Program Monitoring and Management:

o Have a detailed oversight of multiple L&C programs, ensure timelines and scope is 100% aligned to, and objectives, deliverables, and timelines not missed by any program or project team.

o Create and maintain reporting dashboards in excel, tableau, power BI or any reporting format that provides a single source of truth to team utilization levels, date of deliverables, and identify risks early on.

o Collaborate with Business Owner to define program requirements, ensuring alignment with organizational goals and learning objectives.

o Coordinate with different team leads to track project status, project health, and establishing clear communication channels.

o Monitor program progress, identify risks, and implement mitigation strategies to ensure timely and successful delivery.

o Utilize project management tools such as Microsoft Project or Smartsheet to track project milestones, tasks, and dependencies.

Team Collaboration and Stakeholder Management:

o Work closely with project managers and program managers to ensure alignment of program deliverables with learning objectives.

o Engage with Business Owner to understand his needs and expectations, providing regular updates on program progress and addressing any concerns or issues.

o Upon guidance from the Business Owner, facilitate effective ops review among team members, ensuring clarity of roles, responsibilities, and expectations.

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Risk Management and Audit Capabilities:

o Identify and assess portfolio and program risks, creating risk management plans to mitigate potential issues.

o Implement appropriate controls and monitoring mechanisms to ensure compliance and regulatory requirements are met.

o Leverage audit capabilities to track and evaluate program performance, ensuring adherence to quality standards and regulatory guidelines.

Program Evaluation and Improvement:

o Conduct portfolio and program evaluations, gathering feedback from stakeholders and participants to identify areas of improvement.

o Analyze program data and metrics, highlighting key insights and making recommendations for program enhancements.

o Drive continuous improvement efforts, implementing best practices and lessons learned from previous programs.

Job Requirements:

o PMP, PgMP, or Portfolio Management certifications.

o Proven experience (10 years+) as a Program Manager in the Learning and Development domain.

o 10+ years of experience in development of diverse learning solutions such as ILTs, e-learning, belnded learning. The ideal profiles is of someone who has strong experience in instructional design, learning architecture, and has then moved to program management of L&D projects.

o Deep and proven expertise in project management principles and methodologies.

o Proficiency in project management tools such as Microsoft Project, JIRA, or Smartsheet.

o High sense of accountability and ownership towards the responsibilities and deliverables.

o Familiarity with audit capabilities and risk management in program management.

o Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

o Strong analytical and problem-solving abilities, with the capacity to navigate complex program challenges.

o Ability to manage multiple programs simultaneously and meet deadlines.

o Detail-oriented mindset with strong organizational and planning skills.

o Experience in the learning and development domain is mandatory.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar may not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice